Extension - Advanced Support ticket

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Advanced Support ticket

Advanced Support ticket
Extension Name Advanced Support ticket Rating 1 2 3 4 5
License Commercial Votes 9
Price $69.00 Views 9287
Developer leopedia Sales 88
Date Added 19 March 2013 Request Support
Date Modified 26 August 2014 Report extension
Advanced Support Ticket Opencart Module

Opencart is an ecommerce platform which really need support system .Its full featured and great for users and businesses who wish to keep track of and manage support requests online.You can create multiple tickets, search tickets, create custom departments ,create custom fields and assign and much much more.



Latest Update Reported Bug Fixed - 17 August 2014

a) Search Filter options added
b) Ticket ID in Email Subject and Message Can be added from Backend

c) Layout Options set create ticket panel in any Layout Page.


1. Create n number of tickets.
2. User have to login to create tickets
3. Add attachments
4. Create unlimited no. of fields using form creator drag and drop
5. Resolved tickets are locked
6. Order id (enabled and disabled)
7. Admin can set status resolved, resolving or delete or assign to other admin departments
8. Message is in conversation form
9. User or admin can know who have last updated the tickets.
10. Admin can create n numbers of departments
11. Admin can delete the ticket as well
12. Time zone is set for replied or creation of ticket.
13. Ticket ID’s no. created automatically.
15. Main Auto Assign
16. Main Admin and staff can create tickets
17. Auto assign (According to department)
18. Staff or other user groups cannot see other tickets only there assign tickets can be seen
19. Main Admin can edit and delete comments
20. Main admin can view all tickets.
21. Notification for both main admin and customer will get when ticket is created and replied.

Demo link : (login first)

Frontend Demo Link
Username : test1@leopedia.com password : test1

Admin:
Backend Demo Link
Username : support1 and password : support1

Other Extensions
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You must buy a license to download this extension click here.
Download Name Compatibility Action
Advanced Support Ticket 1.5.1, 1.5.1.1, 1.5.1.2, 1.5.1.3, 1.5.2, 1.5.2.1, 1.5.3, 1.5.3.1, 1.5.4, 1.5.4.1, 1.5.5, 1.5.5.1, 1.5.6, 1.5.6.1, 1.5.6.2, 1.5.6.3, 1.5.6.4 [ Download ]

Installation guide is provided with zip file free installation provided by our team.

V2.0.1(18/08/2014)
*Data display in select,checkbox,radio button


V2.0.1(06/07/2014)
*Database Auto Prefix


V2.0.0(02/07/2014)
*Search Filter options added
*Ticket ID in Email Subject and Message Can be added from Backend

*Layout Options set create ticket panel in any Layout Page.



V2.0.0(24/02/2014)
* Bug fixed
* Customer Email Notification added.


v1.0.0(18/12/2012)
* Initial version released

Tags support, ticket, module, opencart, latest, advanced, order, form, extra, field, department, assign, auto, support-ticket, plugin, leopedia

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