How important is cyber security for the eCommerce industry in 2023


The rise of eCommerce has brought many advantages to retail consumers, including convenience, accessibility, and affordability. However, it has also exposed businesses to new threats and risks. In today's digital age, hackers and malicious actors have access to sophisticated tools and techniques that can compromise the security of online transactions and steal sensitive data. 


The number of cyberattacks in the eCommerce industry has increased in the last few years. As proof of their damage, the losses derived from cybercrime have doubled in the US from 2019 to 2021. Not only do data breaches give bad press to companies, but also force them to pass their cost to its customers.


Besides, while the idea of cyber attacks might be commonly associated with large companies, large databases, and losses in the trillions, malicious actors target businesses of all sizes. In fact, employees of small businesses are much more likely to suffer social engineering and virtually equally likely to receive malicious emails than large enterprise employees.


As a result, every company must be proactive in its approach to cyber security to ensure the prosperity of its business. This article will review cybersecurity measures that combine new software, best practices, and policies applicable to the eCommerce industry.


Building trust through customer security

Customers trust online retailers with their personal information, including names, addresses, phone numbers, and credit card information. To prevent unauthorized access to sensitive information, retailers must implement security measures such as using secure socket layer (SSL) encryption to secure online transactions and customer data. Additionally, retailers should implement multi-factor authentication (MFA) to ensure that only authorized individuals can access customer data.


eCommerce retailers must also be transparent with customers about their security practices. They should have clear policies set in place regarding how they handle customer data and should communicate these policies to their customers. This helps to build trust with customers, who are more likely to shop with retailers that prioritize their security and privacy. In addition to digital security, retailers must also consider the physical protection of their premises. Solutions like those offered by All Security Equipment, including automatic gate openers and parking systems, can enhance overall security measures and protect valuable assets.



Protect remote working

In the case of implementing remote working, companies have to be extra wary about data security. Breach costs are highest for organizations with most of their employees working remotely, mainly due to stolen user credentials.


Credentials management for remote workers involves the secure storage and management of login credentials, such as usernames and passwords, for accessing company resources and systems. Remote workers may not have the level of physical security of in-house workers and may access sensitive company information from a variety of devices and locations.


Companies should also monitor who is accessing company resources and systems and from where. In this way, it is possible to detect potential security breaches and ensure that remote workers follow company policies and best practices.

Another important aspect of cyber security for the eCommerce industry is the use of Virtual Private Networks (VPNs). VPNs encrypt your internet connection and protect your data from being intercepted by malicious actors. A reliable and secure VPN service, like Surfshark VPN (for example according to VPNBrains), can provide an extra layer of security for online transactions and help ensure the confidentiality of sensitive data."


Implement the latest cybersecurity technologies

Cutting-edge cybersecurity solutions available for eCommerce businesses include Artificial Intelligence (AI) and Machine Learning (ML) technologies. These technologies can analyze vast amounts of data and identify potential threats in real-time, making it easier for companies to stay ahead of cybercriminals. AI and ML can also automate many security processes, freeing up time and resources for businesses to focus on other aspects of their operations.


Retailers currently use AI to detect credit card fraud; the software learns to recognize consumer patterns and rejects transactions if unusual purchases are made.


Another innovative solution is the use of blockchain development services in eCommerce transactions. Blockchain provides a secure and decentralized ledger of transactions, making it almost impossible for hackers to manipulate or corrupt data, enhancing the security of eCommerce transactions and helping protect sensitive information.


Create an incident response team

Cyber Security isn't about prevention exclusively. Working against data breaches also means knowing beforehand how to deal with data breaches if these occur to minimize damages. An Incident Response (IR) team is a group of individuals responsible for managing and responding to cyber incidents within an organization. The team typically includes members from various departments, such as IT, legal, and immigration case management, and has defined roles and responsibilities for each member.


IR teams can help mitigate cybersecurity issues by reducing the time it takes to detect and respond to a cyber incident and help to restore normal operations more quickly. In practice, IR plans, teams, and their testing have repeatedly helped to significantly reduce the average cost of data breaches  and helps in managing the cloud costs 

Additionally, testing an IR plan can help to identify vulnerabilities and areas for improvement, allowing the organization to implement more effective security measures and strategies to prevent future incidents.


IR teams should test their plans to identify their gaps and weaknesses. Testing an IR plan involves conducting exercises and simulations to evaluate the effectiveness of an organization's response to a cyber incident.


Lastly, in the event of a data breach, eCommerce retailers must respond quickly and effectively to minimize the impact on their customers: promptly notifying customers of the breach and providing them with steps they can take to protect their personal information. Retailers should also offer compensation to affected customers, such as credit monitoring services or refunds.


The bottom line

Cyber security is a critical issue in the eCommerce industry in 2023, and companies must take a proactive approach to protect customers’ personal and financial information. By implementing reliable solutions and cutting-edge technologies, eCommerce businesses can provide a secure environment for their customers and maintain the trust of their consumers in the digital age.


One way to implement cybersecurity measures like those we just reviewed is to get them as a bundle. With OpenCart, you can be sure that your eCommerce operations will be safe – our free and open-source eCommerce creation platform offers a wide range of solutions, from implementing SSL certificates to secure payment gateway integration.