Post by qingrongc872 » Sat Jun 19, 2021 9:49 pm

https://opencart.webkul.com/Opencart-Cache-System
https://www.opencart.com/index.php?rout ... kul&page=2
it's very senior script developer in opencart.com since 2012
and me,
As a senior user of opencart,I have used OC almost 10 years from OC2.0.2.
I have already bought more than 200 modules from opencart.com,Ask the opencart's support true or not.
I never bought any modules or extensions from webkul
Honestly their modules is very expensive.
So when I found other script developer is much cheaper than webkul.com,I bought others not webkul.com's
Such as isenslab,I bought many modules from them.
Price more cheap and module easy installed and used.

Recently I built a whole new OC 3.0.3.7.
As everybody known,A Good Opencart shopping website need a good cache module.
I think don't need to explain why.

Although OC have it's built cache system,But it is very simple and not well performance.

So I must looking for a good cache system to use on my New OC 3.0.3.7.

At first,I hope to choice isenlab's Nitro cache module,because this great cache module still running on my OC2.0.2 very well.
But it's no longer updated anymore.
So I keep looking and found
Carbon Cache PRO - #1 OpenCart Speed Optimizatio..
https://www.opencart.com/index.php?rout ... arch=cache
And webkul.com's Opencart cache system module
It mean I can choice from these two.

I studied and searched and learning on webkul.com's demo page many days,Then I decided to buy and use it on my website.

But it's Nightmare started.

First:
From webkul.com I Downloaded original file after bought,But it's a bug version.
After installed to my test website,I got blank page in front end page.
At first I thought it's my OC's problem,Maybe some modules Conflict with each other.
So I installed a Fresh OC to make sure,And confirm it's a bug version.

So of course I ask webkul.com's support team to help,They checked and checked then reported me the original file have bug in it.

It already wasted me more than 30 hours.
I already expressed my strong dissatisfaction at that time

And then Webkul installed thie cache module to my site ,But still can't run.
They checked and checked,Then found more bugs in this cache module.
And They fixed and fixed again and again.
I have full support tickes between me and webkul.com to prove

after waiting more than 60 hours,I thought finally this cache system module can work well.

But I was wrong,This time,webkul's support said "I can't install extra modules"

Then They gave me a conclusion.
I can't install these extra modules,if I insist,Cache system can't have full function to run.

I can't believe to Hear this.

I believe every OC's user very clear to have extra modules to install and used in OC will make OC better.
Because Fresh OC have very few functions built in it.
So after installed a fresh OC ,We must have to buy necessary modules to use.
I can't see any strange point in it.

After first, Webkul's support team also thought it's just the conflict between Cache module with my other modules,
It should fixable

But suddenly Webkul.com 's support told me,
IF I want their cache can full work,I can't use my installed modules.
PS:I must pointed out,in my product and category page,I have only install 3-5 extra modules.
and these module don't modify any core codes,All bought from opencart's market

I felt very disappointed and ask webkul refund me if they really can't fix the issue ,Just refund me.
PS: I thought they "are don't" "not can't" .

And then Webkul
Just repeat it over and over again

Their cache run well in their "Demo Page"
So ask refund is unaccepable


I have no choice only sent the Argue file to PayPal.

My conclusion is
Webkul.com is a big Website solution company,
And Webkul helped opencart to published OC3.0.3.7
It made The owner of Opencart.com Mr.Daniel recommend people.
https://www.youtube.com/watch?v=a7prc2SGyRY

This is the only reason that I decide buy their expensive module.
Because I believe webkul.com's module must be very good,And must have a professional support to support me after bought.

But truth is I bought a bug's module and got a suck support.

I wrote down my story to share everyone to see.

I don't know if Can I get refund and how long must wait until paypal Judge me right.

Hope no one will get the same nightmare.

Choice a responsible script developer is most important .
Take care of your own money ,make sure you buy modules from opencart.com when you not sure this script developer is good or suck
Because Without opencart support's support,
When you bought from developer's offical website and got such a suck things like me,
You can only depend PayPal's support,And it will a very long fight,you may lose this fight.
Last edited by qingrongc872 on Mon Jun 21, 2021 12:20 am, edited 2 times in total.

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Post by qingrongc872 » Sun Jun 20, 2021 11:46 pm

I must Declare one thing
I really need a good cache module to help my OC better.
So after I ask refund from webkul.com because of their cache module ask me can only use with fresh OC.

I started looking for a new cache module,Then I found one.https://www.opencart.com/index.php?rout ... on_id=8068
Conclusion:
I so hated myself not found this module first before I bought from webkul.com,
Because this new module , There is almost no compatibility problem with other modules
And it give every user a 7 days free use with full functionality.

Of course ,I downloaded and installed to my test website.
Everything is work well.
No any conflict thing happened,I mean I don't need disable any my modules and don't need ask the script developer to "fix" or "disable" any related fucntion to make sure everything can be ok.

this lighting cache module install very smooth and don't need any debug to be worked on my site.

I am very sad not found this module first.

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Post by qingrongc872 » Fri Jul 02, 2021 12:30 am

Thanks to paypal's fair judgment, I won this dispute appeal with honest facts.
and got refund from paypal
Let me reiterate that all opencart users must be careful to choose a good script developer and seller.
I hope opencart users will not have the same bad experience as me again

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Post by qingrongc872 » Sun Jul 04, 2021 10:14 pm

Lengendary member IP_CAM sent private messages to me.
Guys can check the attachment to see it's contents.

Just only comment to reply.

Remember, Buyer is your God.
Seller sell script,give buyer a well working module is "Only one thing need to do"
and give buyer a Effective support instead of scam-like support ,It's An obligation that cannot be evaded

And emphasize again , Don't be afraid to fight suck developer ,even not easy to win,Based on you believe you are Absolutely believe developer fool you.

https://ibb.co/349qnGJ

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