Post by darth_danny » Mon Oct 17, 2016 5:28 pm

Hi,

While testing the gift certificates for Opencart 2.3.0.2, notification emails to the admin, recipient and customer are not being sent. When I look at the order in the orders section, it's status is set to pending (even though i sent default status for processed orders to complete) and in the Gift Vouchers section, the gift certificate I created is enabled with code and all.

Is there a reason why the emails/notifications aren't being sent?

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Post by fido-x » Mon Oct 17, 2016 6:17 pm

darth_danny wrote:... i sent default status for processed orders to complete ...
And your payment method order status is set to ... ?

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Post by darth_danny » Mon Oct 17, 2016 6:52 pm

I was testing using Paypal Standard. Changed the Transaction mode from Authorization to Sale and the order status is now complete for a successful transaction. But the emails are still not being sent.

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Post by darth_danny » Mon Oct 17, 2016 7:04 pm

Just done a test purchase with a product I created. Order was successful but notifications are still not being sent.

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Post by fido-x » Mon Oct 17, 2016 8:00 pm

Did you select the voucher(s) to send?
Do you have any orders linked to any vouchers?

Sorry if the questions sound superfluous, but they should still be asked.

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Post by darth_danny » Mon Oct 17, 2016 10:49 pm

Hi,

I had messed up with the admin email that was the issue with the order and purchase email notifications but the Gift Certificate recipient email is still not being sent when the Gift Certificate is purchased.

Could this be a problem with Gift Certificates and Vouchers?

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Post by darth_danny » Tue Oct 18, 2016 1:51 am

Hi,

To send the gift voucher to the recipient, I had to go to the Gift Voucher list in the admin section and send it from there.
Is there a way of the email being sent to the recipient automatically after it is successfully purchased?

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