Post by vikki » Fri Mar 03, 2017 5:38 am

I am using OC 2.3.0.2. For new orders Customer is receiving emails but not the admins.

In the settings I have added Alert emails for Order, Review and Register. Also have additional emails for Alerts. Additional email is also not receiving emails. I am not sure what to check. Please help.

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Post by paulfeakins » Fri Mar 03, 2017 6:41 pm


For quick, professional OpenCart support please email info@antropy.co.uk


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Post by vikki » Fri Mar 03, 2017 11:15 pm

Thanks for the reply. I came across this solution. But I am using smtp. so no email parameters for SMTP. Not sure if I should enter parameter even if i use SMTP

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Post by emartin3 » Thu Apr 13, 2017 3:07 am

I am having a similar-seeming issue. (OpenCart 2.3.0.2)

I'm using SMTP.

I tried the ordinary hostname, and the SSL version of the hostname. (the SSL version threw UNKNOWN PROTOCOL errors in my log, so I switched back)

For the mail parameter, I tried using to prefix, I tried using the "-f" prefix, I tried using "-F" prefix, and I tried leaving the mail parameter field blank.

My error logs only contain the protocol errors from when I tried using SSL.

These are the settings as per my host:

Code: Select all

mail protocol: SMTP
mail parameters: -fshopkeeper@store.hellbendermedia.com
SMTP hostname: sub3.mail.dreamhost.com
SMTP username: shopkeeper@store.hellbendermedia.com
SMTP password (used existing password)
SMTP port: 587
SMTP timeout: 5
Can you see anything obviously wrong?

For the MAIL PARAMETER, I have tried:

Code: Select all

-fshopkeeper@store.hellbendermedia.com [current setting]
-Fshopkeeper@store.hellbendermedia.com
(leaving it blank)
I have confirmed that the email address receives emails.

I have a ticket with my host now (Dreamhost), to confirm those SMTP settings, and to also confirm that their spam filter isn't causing mischief before the emails even go out.

I would be grateful for any advice.

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Post by emartin3 » Thu Apr 13, 2017 3:52 am

Okay, my host helped me figure out my issue, so maybe it can help you.

In the case of my host (Dreamhost) it's critical that the email's FROM address be a hosted mailbox with a domain that matched the domain of the store.

So, what that meant was that even though I had the correct email listed in System >> Settings >> Mail >> SMTP Hostname, I had to copy that exact same address into System >> Settings >> Store >> E-Mail.

As soon as I did that, everything worked great!

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