Hi there everyone,
I'm having an issue on the checkout page but only on Explorer or Edge.
Basically when a logged in costumer reaches the checkout page they are unable to change the shipping method and/or payment method no matter what is selected the default options will be the ones to go trough.
I have recently installed the Journal2 theme and thought that was the problem but they assure me that this issue is not theme related.
I think it might be an issue with explorers caching system it's like the checkout page is always displayed the way you first see it, even adding other products wont change anything on that page, unless you clear the browser cache at that point the new products will show.
my website is www.cattex.com and i have no clue how to solve this and why it only happens on IE (FF and Chrome work just fine)
Looking forward to any help i can get
Thanks in advance
Onorio
If the issue only happen only when you are log on, is a session problem (Token) 
Opencart Developer - For custom work and support contact @ webcorvo@gmail.com
Try to clean the cache /system/storage/cache
Opencart Developer - For custom work and support contact @ webcorvo@gmail.com
thanks for the quick reply.
it seems like i don't have permission to delete the files contained in the cache.
this also happens for a person trying to do a guest checkout so even if you're not logged in.
it seems like i don't have permission to delete the files contained in the cache.
this also happens for a person trying to do a guest checkout so even if you're not logged in.
You must delete de Vqmod cache,
See the error
See the error
Attachments
Error - error.png (339.55 KiB) Viewed 3957 times
Opencart Developer - For custom work and support contact @ webcorvo@gmail.com
Yeah it's the second time i see that error message and tried clearing the cache even back then, i just cleared it again but still no result, i still can't change the method of shipping or payment.
i have also noticed something from your attachment, that even if you have the English language selected some phrases are still in italian. I double checked on Firefox where this does not happen.
i have also noticed something from your attachment, that even if you have the English language selected some phrases are still in italian. I double checked on Firefox where this does not happen.
maybe yes. But all most the people use safari, firefox or chrome.
Edge is not a good browser ... so don´t worry about it
Edge is not a good browser ... so don´t worry about it
Opencart Developer - For custom work and support contact @ webcorvo@gmail.com
you would be surprised, i thought the same thing but i get about 2-3 calls every day about people having issues because they can't complete the checkout, and all i can do is tell them to just use firefox or chrome where the issue doesn't present itself.
sooner or later all my clients that use explorer will eventually use firefox or chrome at least for my website, but what about future costumers not being able to complete the checkout seems like a very bad first experience don't you think?
sooner or later all my clients that use explorer will eventually use firefox or chrome at least for my website, but what about future costumers not being able to complete the checkout seems like a very bad first experience don't you think?
Is there a way to tell a browser not to cache a certain web page?
Can i tell Explorer not to cache the checkout page?
Can i tell Explorer not to cache the checkout page?
Yes you have reason!
Ask for the guys you bought the theme to test, because with the default theme works !
Send the error to them .
The theme must work in all browsers
Ask for the guys you bought the theme to test, because with the default theme works !
Send the error to them .
The theme must work in all browsers
Opencart Developer - For custom work and support contact @ webcorvo@gmail.com
I will write to them again even tho they assure me it is not theme related.
Thanks for the help
Thanks for the help
Hi,
I just wanted to share that my experience with your checkout was normal on Firefox .
I managed to change shipping / payment info many times without problem.
I noticed that when switched to Returning Customer -- the whole section on the right freezes. It looks like its intentional but still is not very nice in my opinion.
Regards
I just wanted to share that my experience with your checkout was normal on Firefox .
I managed to change shipping / payment info many times without problem.
I noticed that when switched to Returning Customer -- the whole section on the right freezes. It looks like its intentional but still is not very nice in my opinion.
Regards
All mods | OpenCart Bulk Related Products Ultimate Edition |GeoIP hide Prices / no add to cart by country| CSS override | Direct link to checkout / skip add to cart / buy now link | AUTO pilot - reward & purchase points
This is logical one theme issuegogoweb wrote: ↑Wed Jun 21, 2017 12:31 amHi,
I just wanted to share that my experience with your checkout was normal on Firefox .
I managed to change shipping / payment info many times without problem.
I noticed that when switched to Returning Customer -- the whole section on the right freezes. It looks like its intentional but still is not very nice in my opinion.
Regards
Opencart Developer - For custom work and support contact @ webcorvo@gmail.com
Make a video with the tests and send to them.
Use this http://camstudio.org/
Use this http://camstudio.org/
Opencart Developer - For custom work and support contact @ webcorvo@gmail.com
Thanks for the replygogoweb wrote: ↑Wed Jun 21, 2017 12:31 amHi,
I just wanted to share that my experience with your checkout was normal on Firefox .
I managed to change shipping / payment info many times without problem.
I noticed that when switched to Returning Customer -- the whole section on the right freezes. It looks like its intentional but still is not very nice in my opinion.
Regards
As i wrote before the issue is just on IE or Edge.
All the other browsers work fine.
When you select the returning customer option the right side of the screen freezes but a log in area appears, once you log in the screen will be back to normal.
it is intentional as i don't see the purpose of modifying anything on the right side of the screen before actually logging in.
plus the website is divided in customer groups so there are different prices once logged in.
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