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Problem when editing Description field

Posted: Thu Apr 15, 2021 10:01 pm
by dmanlam
hello guys noob question i am just new to open cart before i can edit description with no problem but right now this happen when i try to edit something

Image

Thank for the help

OC Version 2.2.0.0

Re: Problem when editing Description field

Posted: Thu Apr 15, 2021 10:04 pm
by straightlight
OC version. URL.

Re: Problem when editing Description field

Posted: Fri Apr 16, 2021 1:09 am
by dmanlam
straightlight wrote:
Thu Apr 15, 2021 10:04 pm
OC version. URL.
Oc Version 2.2.0.0 URL Aseanplantexport.com?

Re: Problem when editing Description field

Posted: Fri Apr 16, 2021 2:26 am
by straightlight
Using a custom theme. Switch back to the default theme and see if the issue still occurs. If not, contact the extension theme developer to resolve this issue. You can also use a Website Analyzer for more information regarding font issues.

Re: Problem when editing Description field

Posted: Fri Apr 16, 2021 7:12 pm
by paulfeakins
straightlight wrote:
Fri Apr 16, 2021 2:26 am
Using a custom theme. Switch back to the default theme and see if the issue still occurs. If not, contact the extension theme developer to resolve this issue. You can also use a Website Analyzer for more information regarding font issues.
The problem seems to be in the admin so I doubt it's related to the theme.

It could be a browser extension like AdBlock preventing the JS loading that creates the WYSIWTG editor.

Re: Problem when editing Description field

Posted: Fri Apr 16, 2021 7:47 pm
by dmanlam
straightlight wrote:
Fri Apr 16, 2021 2:26 am
Using a custom theme. Switch back to the default theme and see if the issue still occurs. If not, contact the extension theme developer to resolve this issue. You can also use a Website Analyzer for more information regarding font issues.
i try to switch back to default theme sir but still having the same problem sir

Re: Problem when editing Description field

Posted: Fri Apr 16, 2021 7:51 pm
by dmanlam
paulfeakins wrote:
Fri Apr 16, 2021 7:12 pm
straightlight wrote:
Fri Apr 16, 2021 2:26 am
Using a custom theme. Switch back to the default theme and see if the issue still occurs. If not, contact the extension theme developer to resolve this issue. You can also use a Website Analyzer for more information regarding font issues.
The problem seems to be in the admin so I doubt it's related to the theme.

It could be a browser extension like AdBlock preventing the JS loading that creates the WYSIWTG editor.
i dont have any adblocker extension sir and i try every browser but the problem still there

Re: Problem when editing Description field

Posted: Fri Apr 16, 2021 8:15 pm
by straightlight
dmanlam wrote:
Fri Apr 16, 2021 7:51 pm
paulfeakins wrote:
Fri Apr 16, 2021 7:12 pm
straightlight wrote:
Fri Apr 16, 2021 2:26 am
Using a custom theme. Switch back to the default theme and see if the issue still occurs. If not, contact the extension theme developer to resolve this issue. You can also use a Website Analyzer for more information regarding font issues.
The problem seems to be in the admin so I doubt it's related to the theme.

It could be a browser extension like AdBlock preventing the JS loading that creates the WYSIWTG editor.
i dont have any adblocker extension sir and i try every browser but the problem still there
URL?

Re: Problem when editing Description field

Posted: Fri Apr 16, 2021 8:34 pm
by dmanlam
straightlight wrote:
Fri Apr 16, 2021 8:15 pm
dmanlam wrote:
Fri Apr 16, 2021 7:51 pm
paulfeakins wrote:
Fri Apr 16, 2021 7:12 pm

The problem seems to be in the admin so I doubt it's related to the theme.

It could be a browser extension like AdBlock preventing the JS loading that creates the WYSIWTG editor.
i dont have any adblocker extension sir and i try every browser but the problem still there
URL?
hello sir there is no problem on my website the problem is in the admin when i try to add the description in my category/product it seem the editor is lost and all i see is a HTML code in the description

Re: Problem when editing Description field

Posted: Fri Apr 16, 2021 8:36 pm
by straightlight
dmanlam wrote:
Fri Apr 16, 2021 8:34 pm
straightlight wrote:
Fri Apr 16, 2021 8:15 pm
dmanlam wrote:
Fri Apr 16, 2021 7:51 pm


i dont have any adblocker extension sir and i try every browser but the problem still there
URL?
hello sir there is no problem on my website the problem is in the admin when i try to add the description in my category/product it seem the editor is lost and all i see is a HTML code in the description
Use the developers kit (F12) and see the Console tab for red error lines. Then, please submit screenshot.

Re: Problem when editing Description field

Posted: Fri Apr 16, 2021 9:24 pm
by dmanlam
straightlight wrote:
Fri Apr 16, 2021 8:36 pm
dmanlam wrote:
Fri Apr 16, 2021 8:34 pm
straightlight wrote:
Fri Apr 16, 2021 8:15 pm


URL?
hello sir there is no problem on my website the problem is in the admin when i try to add the description in my category/product it seem the editor is lost and all i see is a HTML code in the description
Use the developers kit (F12) and see the Console tab for red error lines. Then, please submit screenshot.
Image

i don't see any redlines in the f12 sir

Re: Problem when editing Description field

Posted: Fri Apr 16, 2021 10:07 pm
by OSWorX
dmanlam wrote:
Fri Apr 16, 2021 9:24 pm
i don't see any redlines in the f12 sir
As it seems, you are simply not loading the requried javascript library for the editor.
So - as others here already mentioned, you should see something in your developer console (F12 in your browser).
"Red line" in there means, an error happened -in this case usually the not loaded library.

Try it again, and post the whole screenshot of the browser here (in a size we cans ee something).
And if nothing is displayed, better hire a professional.

Re: Problem when editing Description field

Posted: Sat Apr 17, 2021 12:00 am
by dmanlam
by the way guys i am using CKeditor 2.2 for the description

Re: Problem when editing Description field

Posted: Sat Apr 17, 2021 12:07 am
by dmanlam
this is what missing in my description sir's

Image

before i have that i can easily edit my description now it's missing thank you
again for the answer

Re: Problem when editing Description field

Posted: Sat Apr 17, 2021 12:47 am
by OSWorX
dmanlam wrote:
Sat Apr 17, 2021 12:00 am
by the way guys i am using CKeditor 2.2 for the description
Sorry and bad for you: CKeditor is not the default Editor in OpenCart - therefore unsupported here.
Either switch back, contact the developer of that Extension, fix that by yourself or hire a Professional (see viewforum.php?f=88)

Re: Problem when editing Description field

Posted: Sat Apr 17, 2021 1:14 am
by straightlight
Or, if the CKEditor is specifically implicit in an extension you have downloaded from the Marketplace, or from a 3rd party website, contact the extension developer to resolve this issue.

Re: Problem when editing Description field

Posted: Sat Apr 17, 2021 1:53 am
by OSWorX
straightlight wrote:
Sat Apr 17, 2021 1:14 am
Or, if the CKEditor is specifically implicit in an extension you have downloaded from the Marketplace, or from a 3rd party website, contact the extension developer to resolve this issue.
You like to repeat what others already said - he?
Must have too much time ..