Post by samlf3rd » Tue Apr 27, 2021 3:34 am

Hello,
All of our customers all of a sudden have 2 or more addresses associated with their account which should not be! Some even have additional names, etc.
What could possibly be wrong?
Thank you in advance-help!!!
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Post by thekrotek » Tue Apr 27, 2021 1:56 pm

Probably, IDs are messed up in the database.

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Post by paulfeakins » Tue Apr 27, 2021 4:34 pm

samlf3rd wrote:
Tue Apr 27, 2021 3:34 am
All of our customers all of a sudden have 2 or more addresses associated with their account which should not be! Some even have additional names, etc.
What could possibly be wrong?
What do these additional names look like?
Have you done anything lately that might cause it? Any migrations? Upgrades? Database changes?

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Post by samlf3rd » Tue Apr 27, 2021 8:28 pm

paulfeakins wrote:
Tue Apr 27, 2021 4:34 pm
samlf3rd wrote:
Tue Apr 27, 2021 3:34 am
All of our customers all of a sudden have 2 or more addresses associated with their account which should not be! Some even have additional names, etc.
What could possibly be wrong?
What do these additional names look like?
Have you done anything lately that might cause it? Any migrations? Upgrades? Database changes?
We have done absolutely nothing to the website or database. Some of the additional addresses being displayed (under address 1, 2 & some have a 3rd address) have names of other users in there as well.

This really just happened out of nowhere.

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Post by thekrotek » Tue Apr 27, 2021 8:34 pm

samlf3rd wrote:
Tue Apr 27, 2021 8:28 pm
This really just happened out of nowhere.
Nothing happens out of nowhere. Like never ever.

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Post by straightlight » Tue Apr 27, 2021 8:56 pm

samlf3rd wrote:
Tue Apr 27, 2021 8:28 pm
paulfeakins wrote:
Tue Apr 27, 2021 4:34 pm
samlf3rd wrote:
Tue Apr 27, 2021 3:34 am
All of our customers all of a sudden have 2 or more addresses associated with their account which should not be! Some even have additional names, etc.
What could possibly be wrong?
What do these additional names look like?
Have you done anything lately that might cause it? Any migrations? Upgrades? Database changes?
We have done absolutely nothing to the website or database. Some of the additional addresses being displayed (under address 1, 2 & some have a 3rd address) have names of other users in there as well.

This really just happened out of nowhere.
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Post by samlf3rd » Tue Apr 27, 2021 10:09 pm

I didn't expect to get trolled thank you for your help....

We have not changed, installed, migrated, updated, anything. The site was running as normal. We noticed there were address changes and that is all. No new extensions. Nothing. So perhaps SOMETHING happened. That's why we reached out to this community.

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Post by thekrotek » Tue Apr 27, 2021 10:12 pm

samlf3rd wrote:
Tue Apr 27, 2021 10:09 pm
We have not changed, installed, migrated, updated, anything. The site was running as normal. We noticed there were address changes and that is all. No new extensions. Nothing. So perhaps SOMETHING happened. That's why we reached out to this community.
And apparently this is a community of metahumans with telepathic abilities. We all immediately guessed what is "something" and when it happened exactly!

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Post by paulfeakins » Wed Apr 28, 2021 4:46 pm

samlf3rd wrote:
Tue Apr 27, 2021 10:09 pm
So perhaps SOMETHING happened. That's why we reached out to this community.
Something must have, so I guess the options are:

  • Hackers
  • A rare bug that's only manifesting now but was caused the last time you changed something or before
  • Your host might have done something to the database without telling you
  • ...
It sounds like you might be better off paying a developer to look in to it as it sounds like a tricky one to diagnose.

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Post by straightlight » Wed Apr 28, 2021 8:17 pm

All telepathic requests should be about Commercial Support in these cases.

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