Post by Vector224 » Sun Jun 13, 2021 8:48 am

Hello,

I am using OpenCart 2.3.0.2
All of a sudden my store start to act really weird, when I try to change the order status to shipped ( or any other status), it gets changed once I click add to history to "refunded" instead! and today I got a few orders and I saw them on the order page, after a few hours I couldn't find them and they ended up in the missing orders?! Not sure what's going on and where to start investigating the issue, I try to disable all recent extensions that I added but nothing changed. Does anyone have an idea?

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Post by thekrotek » Sun Jun 13, 2021 2:09 pm

It can be literally anything. The only way to solve this is to ask someone look into your issue personally.

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Post by straightlight » Sun Jun 13, 2021 5:44 pm

Dry. More information is needed. You could always create a new service request in the Commercial Support section of the forum to have this issue investigated as a custom job.

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Post by paulfeakins » Mon Jun 14, 2021 5:40 pm

Vector224 wrote:
Sun Jun 13, 2021 8:48 am
I am using OpenCart 2.3.0.2
All of a sudden my store start to act really weird, when I try to change the order status to shipped ( or any other status), it gets changed once I click add to history to "refunded" instead! and today I got a few orders and I saw them on the order page, after a few hours I couldn't find them and they ended up in the missing orders?! Not sure what's going on and where to start investigating the issue, I try to disable all recent extensions that I added but nothing changed. Does anyone have an idea?
Possibly your order statuses are set incorrectly in the Payment Gateway settings.

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