Post by bierhuis » Thu Sep 23, 2021 12:00 am

SO Godaddy have done some work over night. It's all come back on line but when adding products and uploading pictures they are not showing up in the drives to be added to the product.

Anyone have any ideas why this would be and how to get it working in simple language?

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Post by straightlight » Thu Sep 23, 2021 12:04 am

3-in-1. OC version.

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Post by bierhuis » Thu Sep 23, 2021 12:19 am

? using 2.0.3.1

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Post by by mona » Thu Sep 23, 2021 12:45 am

bierhuis wrote:
Thu Sep 23, 2021 12:00 am
SO Godaddy have done some work over night. It's all come back on line but when adding products and uploading pictures they are not showing up in the drives to be added to the product.

Anyone have any ideas why this would be and how to get it working in simple language?

Cheers
I appreciate language may be an issue but you do need to ask in simple and clear language as well as provide enough details to assist.

Your OC version is always required
also any extensions / themes that might effect this ?

Go Daddy has done some work
1. So the first thing is to so ask them
2. what have they done ? this is vague

In the drives
1. What drives? this is vague

We could go on for days guessing.

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Post by bierhuis » Thu Sep 23, 2021 1:13 am

Your OC version is always required
also any extensions / themes that might effect this ?
Version 2.0.3.1

Go Daddy has done some work
1. So the first thing is to so ask them - All I can get out of them is it was General maintence and they did move my hosting IP address
2. what have they done ? this is vague

In the drives
1. What drives? this is vague
In the standard image folder that I upload to

Hope this helps

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Post by by mona » Thu Sep 23, 2021 1:32 am

I am afraid not

What do you mean by not showing up. You click to add an image and what?
No folders?
You can’t add a folder?
You can’t add an image?
It doesn’t open at all?
The icon to open doesn’t appear at all?

Have you checked the folders exist?
Are the old images there and you just can not upload new ones?

Is the front end still working?
Do you have an extension that effect your images?
Are you using a theme?
Did your hosting change the php version?
Have you checked your error logs?

As an example - a garage - my car doest work - what do you mean ? You turn the key and? You press the unlock on your keys and it doesn’t open the car - you can understand that does work doesn’t help much.
We could assume it was your battery, but maybe you have an immobiliser? Maybe there is no petrol? Maybe someone removed your engine?

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Post by straightlight » Thu Sep 23, 2021 1:46 am

bierhuis wrote:
Thu Sep 23, 2021 1:13 am
Your OC version is always required
also any extensions / themes that might effect this ?
Version 2.0.3.1

Go Daddy has done some work
1. So the first thing is to so ask them - All I can get out of them is it was General maintence and they did move my hosting IP address
2. what have they done ? this is vague

In the drives
1. What drives? this is vague
In the standard image folder that I upload to

Hope this helps
As per the forum rules: viewtopic.php?f=176&t=200480 , please submit screenshots of what you mean.

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Post by bierhuis » Thu Sep 23, 2021 5:15 pm

Hopefully this will help I can load the file into the image manager but then it doesn't show up when searching

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Post by ADD Creative » Thu Sep 23, 2021 7:00 pm

Look at the files on your server via FTP, are the new uploaded files there?

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Post by paulfeakins » Thu Sep 23, 2021 7:00 pm

bierhuis wrote:
Thu Sep 23, 2021 12:00 am
SO Godaddy have done some work over night.
Never use GoDaddy.

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Post by straightlight » Thu Sep 23, 2021 8:01 pm

See the error logs regarding these uploads.

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Post by bierhuis » Fri Sep 24, 2021 12:00 am

ADD Creative wrote:
Thu Sep 23, 2021 7:00 pm
Look at the files on your server via FTP, are the new uploaded files there?
They don't appear to be, all other pictures there

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Post by ADD Creative » Fri Sep 24, 2021 12:35 am

Check both your server / PHP and OpenCart errors logs.

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Post by bierhuis » Fri Sep 24, 2021 5:44 pm

Can't see any error in opencart the rest of it I don't understand

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Post by JNeuhoff » Fri Sep 24, 2021 7:19 pm

The OpenCart error log is not the same as the server's error log! You'll have to ask your webhost for the latter, for the exact time the error occured.

Also make sure your config.php and admin/config.php are correctly set for DIR_IMAGE .

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Post by straightlight » Fri Sep 24, 2021 7:23 pm

bierhuis wrote:
Fri Sep 24, 2021 5:44 pm
Can't see any error in opencart the rest of it I don't understand
Check for the error_log file in your opencart root folder or in the admin folder. Since you don't understand the errors, simply post them and forum supporters will be able to provide the reason of those errors.

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Post by bierhuis » Sat Sep 25, 2021 8:39 pm

The only errors I can see are in the php_error.log

[22-Sep-2021 14:36:33 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 12584048 bytes) in G:\PleskVhosts\bierhuis.info\httpdocs\admin\model\tool\backup.php on line 73
[22-Sep-2021 21:24:12 UTC] PHP Warning: mysqli::__construct(): (HY000/2002): No connection could be made because the target machine actively refused it.
in G:\PleskVhosts\bierhuis.info\httpdocs\system\library\db\mysqli.php on line 7
[22-Sep-2021 21:24:12 UTC] PHP Notice: Error: Could not make a database link (2002) No connection could be made because the target machine actively refused it.
in G:\PleskVhosts\bierhuis.info\httpdocs\system\library\db\mysqli.php on line 10
[22-Sep-2021 21:24:12 UTC] PHP Warning: mysqli::close(): Couldn't fetch mysqli in G:\PleskVhosts\bierhuis.info\httpdocs\system\library\db\mysqli.php on line 58

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Post by straightlight » Sat Sep 25, 2021 8:46 pm

bierhuis wrote:
Sat Sep 25, 2021 8:39 pm
The only errors I can see are in the php_error.log

[22-Sep-2021 14:36:33 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 12584048 bytes) in G:\PleskVhosts\bierhuis.info\httpdocs\admin\model\tool\backup.php on line 73
[22-Sep-2021 21:24:12 UTC] PHP Warning: mysqli::__construct(): (HY000/2002): No connection could be made because the target machine actively refused it.
in G:\PleskVhosts\bierhuis.info\httpdocs\system\library\db\mysqli.php on line 7
[22-Sep-2021 21:24:12 UTC] PHP Notice: Error: Could not make a database link (2002) No connection could be made because the target machine actively refused it.
in G:\PleskVhosts\bierhuis.info\httpdocs\system\library\db\mysqli.php on line 10
[22-Sep-2021 21:24:12 UTC] PHP Warning: mysqli::close(): Couldn't fetch mysqli in G:\PleskVhosts\bierhuis.info\httpdocs\system\library\db\mysqli.php on line 58
This error message may appear if you are using a remote database server or also be linked to other reasons. For more information, see this post: https://stackoverflow.com/a/2972644 .

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Post by by mona » Sat Sep 25, 2021 9:05 pm

[22-Sep-2021 14:36:33 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 12584048 bytes) in G:\PleskVhosts\bierhuis.info\httpdocs\admin\model\tool\backup.php on line 73

I would go back to my host if I were you on both issues - this might help - search google for opencart forum memory exhausted - it has been asked an answered hundreds of times. This is for OC1.5 but includes GoDaddy issues relating to this.
viewtopic.php?t=102258

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Post by bierhuis » Tue Sep 28, 2021 9:46 pm

All sorted it appears the permissions had been changed in the server folder (Not by me)

Thanks for all your help

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