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TAP payment gateway posting Order Status as "Missing order" 3.x
Posted: Sat May 08, 2021 10:30 am
by Nkaouk
I am Using 3.0.3.6 on my website #2 witch I copied it form my other website #1.
Both have the same everything. I have TAP pg working just fine on #1 but website #2 posting new orders as Missing Orders. I uninstalled this extension and reinstalled it back but did not work. Both sites on the same webhosting account but different servers.
My programmer saying it is an email setting issue, but the site sending emails just fine on both Email and SMTP engines. any suggestion on what could be the problem please.
Re: TAP payment gateway posting Order Status as "Missing order" 3.x
Posted: Sat May 08, 2021 9:30 pm
by straightlight
Contact the extension developer to resolve this issue.
Re: TAP payment gateway posting Order Status as "Missing order" 3.x
Posted: Mon May 10, 2021 4:26 pm
by ADD Creative
Nkaouk wrote: ↑Sat May 08, 2021 10:30 am
I am Using 3.0.3.6 on my website #2 witch I copied it form my other website #1.
Both have the same everything. I have TAP pg working just fine on #1 but website #2 posting new orders as Missing Orders. I uninstalled this extension and reinstalled it back but did not work. Both sites on the same webhosting account but different servers.
My programmer saying it is an email setting issue, but the site sending emails just fine on both Email and SMTP engines. any suggestion on what could be the problem please.
Are the two site using the same version of PHP? Have you checked any debug log from the module, the OpenCart error log, the PHP error log or your web browser's developer console for errors?
Re: TAP payment gateway posting Order Status as "Missing order" 3.x
Posted: Mon May 10, 2021 8:08 pm
by Nkaouk
straightlight, I did reach out to the extension developer but did not get an answer yet, as it was a free extension my be it is from the PG itself, I don't know.
ADD Creative, Both have same PHP version, PHP 7.3 (ea-php73), I don't have the browser developer mode set yet. Error log on site included as an attachment.
Thank you both for your reply.
by the way, shipping is disabled on both sites and in the products also.
Re: TAP payment gateway posting Order Status as "Missing order" 3.x
Posted: Mon May 10, 2021 8:15 pm
by straightlight
The error log indicates this is an issue with QuickCheckout. If you did not received answers from neither developer, once you contacted them within 48 hours, you could either create a new service request in the Commercial Support section of the forum to solve this issue as a custom job, or request for a refund by using the contact us link of this site if at least one of these extensions involves paid licensing.
Re: TAP payment gateway posting Order Status as "Missing order" 3.x
Posted: Tue May 11, 2021 12:11 am
by ADD Creative
Nkaouk wrote: ↑Mon May 10, 2021 8:08 pm
straightlight, I did reach out to the extension developer but did not get an answer yet, as it was a free extension my be it is from the PG itself, I don't know.
ADD Creative, Both have same PHP version, PHP 7.3 (ea-php73), I don't have the browser developer mode set yet. Error log on site included as an attachment.
Thank you both for your reply.
by the way, shipping is disabled on both sites and in the products also.
You seem to have some errors caused by an extension that could affect checkout. Try disabling the extension / modification to see if it's the cause of the missing orders issue.