Post by Elizabetty » Thu Aug 18, 2011 5:17 am

How does the store credit work?

In my current shop I can give a customer a store credit, if they pay too much shipping and it comes off their next order. I've tried with open cart are it doesn't seem to do that.

Is there any mod I can use to do this function?

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Post by uksitebuilder » Thu Aug 18, 2011 5:20 am

What Open Cart version are you using?

I have not see 'Store Credit' in 1.5.x

You could give them a fixed amount discount coupon set to 1 use with a long expiry

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Post by Elizabetty » Thu Aug 18, 2011 5:36 am

I am just playing at the moment, trying to work out if it will do everything we want. So I downloaded the most recent one, which I think is 1.5.1.1.
Extensions has a total order option, that then has an option for store credit, which I have installed and enabled, but it doesn't seem to do anything.

If I set the coupon to 1 what does that mean?

Thanks for you quick response :)

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Post by uksitebuilder » Thu Aug 18, 2011 5:39 am

Setting coupon to max use of 1 means once it is used ot is used and cant be used again

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Post by Elizabetty » Thu Aug 18, 2011 6:11 am

Hmm a coupon is not really what I wanted to use, as it's more time consuming for us (having to look up lost coupons etc) and not as user friendly for the customer, but it might have to do if there's nothing else around.

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Post by grgr » Fri Aug 19, 2011 3:04 am

Goto admin > sales > customers > Customers

edit a customer

Click on 'Transactions' tab

Enter the amout here. I believe that this is 'store credit'

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Post by uksitebuilder » Fri Aug 19, 2011 3:07 am

Well I'll be.

Even I learn something new every day :)

Always wandered why the my account section on front-end had a transaction link that never showed anything even when a customer had placed orders.

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Post by grgr » Fri Aug 19, 2011 3:25 am

Well, I just coudn't understand why there was a 'Store Credit' extention and then inspiration hit!

However, the reason no one can find it is because it is called 'Transactions' in the catalog and admin but 'store credit' for the extention. It really ought to be renamed.

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Post by Elizabetty » Fri Aug 19, 2011 7:39 am

THANK YOU!!!!!!!

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Post by rudhro_bd » Wed Nov 23, 2011 2:25 am

is there any way to send the credit amount from one user account to another user account??
for an example: admin > user A's account |user A's account > user B's account.

or any idea how to do that?? thank you...

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Post by dvs12c » Wed Nov 23, 2011 12:02 pm

Do you mean through the front end or the back end?

The easiest way i have found to manipulate this is to input another transaction with a (-) negative amount.
admin > user A's account |user A's account > user B's account.
User A's account (credit $20)
Create transaction for user A for -$10
User A's account (credit $10)

User B's Account (credit $0)
Create transaction for user B for $10
User B's account (credit $10)

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Post by rudhro_bd » Sun Nov 27, 2011 1:49 pm

thank you for reply dvs12c.
i wanna do that through the front end. like -
admin (from back end) send 100$ credit to user A, then user A (from front end) send 50$ credit to user B.

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Post by dvs12c » Mon Nov 28, 2011 1:07 pm

The user could use their credit to purchase a voucher?

Maybe not how you want to use it.

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Post by labeshops » Sun Mar 18, 2012 11:13 pm

Wowsers! I did not realize I could do store credit!! Thanks.

Quick questions:

1. Can store credit be used on any of the multi-stores? If they ordered from store a and I give them a credit for something, can they shop from store b and still get the credit applied?

2. Does customer have to be a registered customer or does it key off email address? So if they check out as a guest twice using the same email address, will the credit from transaction 1 be counted on transaction 2???

I'm assuming yes on both of these, but want to be sure :)

Running Opencart v3.0.3.2 with multi-stores from https://www.labeshops.com which has links to all my stores.

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Post by Qphoria » Mon Mar 19, 2012 12:38 pm

1. Yes it works across stores
2. Yes they must be registered as the store credit links to their customer account

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Post by labeshops » Mon Mar 19, 2012 9:04 pm

Thanks! I figured as much, but before I advertised they could use the credit on any store, wanted to be sure.

Running Opencart v3.0.3.2 with multi-stores from https://www.labeshops.com which has links to all my stores.

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Post by Qphoria » Mon Mar 19, 2012 10:45 pm

There are also 2 mods that may help you with store credit.
1. Allow customers to buy store credit directly:
http://www.opencart.com/index.php?route ... on_id=5178

2. Module to display store credit to customer.
http://www.opencart.com/index.php?route ... on_id=5049

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Post by labeshops » Tue Mar 20, 2012 1:52 am

Yup! I've already installed the second one and it works great. In fact, seeing it in extensions is what made me discover oc does store credit! lol

Running Opencart v3.0.3.2 with multi-stores from https://www.labeshops.com which has links to all my stores.

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Post by williamjay » Fri May 11, 2012 7:50 am

This Customer Transaction / Store Credit thing needs to be properly split into the two separate functions as they are, in business, two separate aspects of dealing with the financials. Transaction is for payment on orders already received and Credit is for payment on orders yet to be received . . .

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Post by kornholic » Thu Jun 28, 2012 12:00 am

Why doesn't the store credit get refunded on order cancellation? For e.g. there is a order of $100, on which $20 is applied from store credit and remaining $80 is payable through other medium. However the customer does not pay the remaining or cancel the orders. If the order status is changed to Cancelled through admin, the store credit is not refunded automatically. Anybody care to share their view on this?

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