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Store Credit
Posted: Thu Aug 18, 2011 5:17 am
by Elizabetty
How does the store credit work?
In my current shop I can give a customer a store credit, if they pay too much shipping and it comes off their next order. I've tried with open cart are it doesn't seem to do that.
Is there any mod I can use to do this function?
Re: Store Credit
Posted: Thu Aug 18, 2011 5:20 am
by uksitebuilder
What Open Cart version are you using?
I have not see 'Store Credit' in 1.5.x
You could give them a fixed amount discount coupon set to 1 use with a long expiry
Re: Store Credit
Posted: Thu Aug 18, 2011 5:36 am
by Elizabetty
I am just playing at the moment, trying to work out if it will do everything we want. So I downloaded the most recent one, which I think is 1.5.1.1.
Extensions has a total order option, that then has an option for store credit, which I have installed and enabled, but it doesn't seem to do anything.
If I set the coupon to 1 what does that mean?
Thanks for you quick response
Store Credit
Posted: Thu Aug 18, 2011 5:39 am
by uksitebuilder
Setting coupon to max use of 1 means once it is used ot is used and cant be used again
Re: Store Credit
Posted: Thu Aug 18, 2011 6:11 am
by Elizabetty
Hmm a coupon is not really what I wanted to use, as it's more time consuming for us (having to look up lost coupons etc) and not as user friendly for the customer, but it might have to do if there's nothing else around.
Re: Store Credit
Posted: Fri Aug 19, 2011 3:04 am
by grgr
Goto admin > sales > customers > Customers
edit a customer
Click on 'Transactions' tab
Enter the amout here. I believe that this is 'store credit'
Re: Store Credit
Posted: Fri Aug 19, 2011 3:07 am
by uksitebuilder
Well I'll be.
Even I learn something new every day
Always wandered why the my account section on front-end had a transaction link that never showed anything even when a customer had placed orders.
Re: Store Credit
Posted: Fri Aug 19, 2011 3:25 am
by grgr
Well, I just coudn't understand why there was a 'Store Credit' extention and then inspiration hit!
However, the reason no one can find it is because it is called 'Transactions' in the catalog and admin but 'store credit' for the extention. It really ought to be renamed.
Re: Store Credit
Posted: Fri Aug 19, 2011 7:39 am
by Elizabetty
THANK YOU!!!!!!!
Re: Store Credit
Posted: Wed Nov 23, 2011 2:25 am
by rudhro_bd
is there any way to send the credit amount from one user account to another user account??
for an example: admin > user A's account |user A's account > user B's account.
or any idea how to do that?? thank you...
Re: Store Credit
Posted: Wed Nov 23, 2011 12:02 pm
by dvs12c
Do you mean through the front end or the back end?
The easiest way i have found to manipulate this is to input another transaction with a (-) negative amount.
admin > user A's account |user A's account > user B's account.
User A's account (credit $20)
Create transaction for user A for -$10
User A's account (credit $10)
User B's Account (credit $0)
Create transaction for user B for $10
User B's account (credit $10)
Re: Store Credit
Posted: Sun Nov 27, 2011 1:49 pm
by rudhro_bd
thank you for reply dvs12c.
i wanna do that through the front end. like -
admin (from back end) send 100$ credit to user A, then user A (from front end) send 50$ credit to user B.
Re: Store Credit
Posted: Mon Nov 28, 2011 1:07 pm
by dvs12c
The user could use their credit to purchase a voucher?
Maybe not how you want to use it.
Re: Store Credit
Posted: Sun Mar 18, 2012 11:13 pm
by labeshops
Wowsers! I did not realize I could do store credit!! Thanks.
Quick questions:
1. Can store credit be used on any of the multi-stores? If they ordered from store a and I give them a credit for something, can they shop from store b and still get the credit applied?
2. Does customer have to be a registered customer or does it key off email address? So if they check out as a guest twice using the same email address, will the credit from transaction 1 be counted on transaction 2???
I'm assuming yes on both of these, but want to be sure
Re: Store Credit
Posted: Mon Mar 19, 2012 12:38 pm
by Qphoria
1. Yes it works across stores
2. Yes they must be registered as the store credit links to their customer account
Re: Store Credit
Posted: Mon Mar 19, 2012 9:04 pm
by labeshops
Thanks! I figured as much, but before I advertised they could use the credit on any store, wanted to be sure.
Re: Store Credit
Posted: Mon Mar 19, 2012 10:45 pm
by Qphoria
There are also 2 mods that may help you with store credit.
1. Allow customers to buy store credit directly:
http://www.opencart.com/index.php?route ... on_id=5178
2. Module to display store credit to customer.
http://www.opencart.com/index.php?route ... on_id=5049
Q
Re: Store Credit
Posted: Tue Mar 20, 2012 1:52 am
by labeshops
Yup! I've already installed the second one and it works great. In fact, seeing it in extensions is what made me discover oc does store credit! lol
Re: Store Credit / Customer Transaction
Posted: Fri May 11, 2012 7:50 am
by williamjay
This Customer Transaction / Store Credit thing needs to be properly split into the two separate functions as they are, in business, two separate aspects of dealing with the financials. Transaction is for payment on orders already received and Credit is for payment on orders yet to be received . . .
Re: Store Credit
Posted: Thu Jun 28, 2012 12:00 am
by kornholic
Why doesn't the store credit get refunded on order cancellation? For e.g. there is a order of $100, on which $20 is applied from store credit and remaining $80 is payable through other medium. However the customer does not pay the remaining or cancel the orders. If the order status is changed to Cancelled through admin, the store credit is not refunded automatically. Anybody care to share their view on this?