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Customers cannot view orders 3.0.3.2
Posted: Thu Nov 12, 2020 12:59 am
by labeshops
I've had customers tell me they cannot view their orders from order history. I tested it and they are right. It comes up with "this page isn't working - http error 500" trying to go to /index.php?route=account/order/info&order_id=xxxxxx
Any idea why??? Customer is registered and logged into their account.
Re: Customers cannot view orders 3.0.3.2
Posted: Thu Nov 12, 2020 1:34 am
by sw!tch
Not a bug.
You need to Check your PHP error log , usually reside in a logs folder in the root of your webspace.
Re: Customers cannot view orders 3.0.3.2
Posted: Wed Dec 02, 2020 6:48 am
by labeshops
What would I be looking for? It is a broken link from what it looks like to me.
Re: Customers cannot view orders 3.0.3.2
Posted: Wed Dec 02, 2020 8:16 am
by ADD Creative
A HTTP 500 error is an internal error, usually generated by some bad PHP that the OpenCart error handler doesn't catch. If you can't see it in your OpenCart error logs try the PHP error log. It's usually error_log in the web root or admin, but could also be in a logs folder off the hosting account. If you can't find it try using
phpinfo() and look for the
error_log parameter.