Post by albertgracias » Sat Jul 11, 2020 6:31 pm

Hello All,
recently i noticed my new USER account registeration page is responding to This page isn’t working www. my website is currently unable to handle this request.
HTTP ERROR 500,

OPENCART version 3.0.2.0
but at the same time new user credentils are recorded at my backend, when checked in Admin- Customers,, but on frontend it shows dead end
please help

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Post by letxobnav » Sat Jul 11, 2020 8:05 pm

well, then the success page gives an error as that is where you are redirected to after the recording was done.
Still, check your error logs to see why.

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Post by albertgracias » Mon Jul 13, 2020 6:15 pm

Hello Sir,,
Thanks and appreciate your prompt response,, i manage to locate the error log,, but i cannot figure out the actual error , which is interupting the process,, i have pasted the snippet here below:


[12-Jul-2020 16:13:16 UTC] PHP Fatal error: Uncaught exception 'Exception' with message 'Error: Password not accepted from server!' in /home/webname/public_html/system/library/mail/smtp.php:205
Stack trace:
#0 /home/webname/public_html/system/library/mail.php(142): Mail\Smtp->send()
#1 /home/webname/public_html/catalog/controller/information/contact.php(25): Mail->send()
#2 [internal function]: ControllerInformationContact->index()
#3 /home/webname/public_html/vqmod/vqcache/vq2-system_storagehslk5oljkz94_modification_system_engine_action.php(79): call_user_func_array(Array, Array)
#4 /home/webname/public_html/catalog/controller/startup/router.php(25): Action->execute(Object(Registry))
#5 [internal function]: ControllerStartupRouter->index()
#6 /home/webname/public_html/vqmod/vqcache/vq2-system_storagehslk5oljkz94_modification_system_engine_action.php(79): call_user_func_array(Array, Array)
#7 /home/webname/public_html/system/engine/router.php(67): Action->execute(Object(Registry))
#8 /home/webname/public_ in /home/webname/public_html/system/library/mail/smtp.php on line 205
[12-Jul-2020 19:05:10 UTC] PHP Fatal error: Uncaught exception 'Exception' with message 'Error: EHLO not accepted from server!' in /home/webname/public_html/system/library/mail/smtp.php:120
Stack trace:
#0 /home/webname/public_html/system/library/mail.php(142): Mail\Smtp->send()
#1 /home/webname/public_html/catalog/controller/information/contact.php(25): Mail->send()
#2 [internal function]: ControllerInformationContact->index()
#3 /home/webname/public_html/vqmod/vqcache/vq2-system_storagehslk5oljkz94_modification_system_engine_action.php(79): call_user_func_array(Array, Array)
#4 /home/webname/public_html/catalog/controller/startup/router.php(25): Action->execute(Object(Registry))
#5 [internal function]: ControllerStartupRouter->index()
#6 /home/webname/public_html/vqmod/vqcache/vq2-system_storagehslk5oljkz94_modification_system_engine_action.php(79): call_user_func_array(Array, Array)
#7 /home/webname/public_html/system/engine/router.php(67): Action->execute(Object(Registry))
#8 /home/webname/public_html in /home/webname/public_html/system/library/mail/smtp.php on line 120
[13-Jul-2020 09:57:27 UTC] PHP Fatal error: Uncaught exception 'Exception' with message 'Error: Password not accepted from server!' in /home/webname/public_html/system/library/mail/smtp.php:205
Stack trace:
#0 /home/webname/public_html/system/library/mail.php(142): Mail\Smtp->send()
#1 /home/webname/public_html/catalog/controller/information/contact.php(25): Mail->send()
#2 [internal function]: ControllerInformationContact->index()
#3 /home/webname/public_html/vqmod/vqcache/vq2-system_storagehslk5oljkz94_modification_system_engine_action.php(79): call_user_func_array(Array, Array)
#4 /home/webname/public_html/catalog/controller/startup/router.php(25): Action->execute(Object(Registry))
#5 [internal function]: ControllerStartupRouter->index()
#6 /home/webname/public_html/vqmod/vqcache/vq2-system_storagehslk5oljkz94_modification_system_engine_action.php(79): call_user_func_array(Array, Array)
#7 /home/webname/public_html/system/engine/router.php(67): Action->execute(Object(Registry))
#8 /home/webname/public_ in /home/webname/public_html/system/library/mail/smtp.php on line 205

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Post by sw!tch » Mon Jul 13, 2020 6:26 pm

Code: Select all

Error: Password not accepted from server!'
Check your mail SMTP password is correct.

Your logs are pointing to catalog/controller/information/contact.php, however on registration a welcome email is also sent, so probably the reason for the blank page. Your problem most likely lies with your mail credentials.

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Post by albertgracias » Mon Jul 13, 2020 7:00 pm

welcome email is not sent, - thats where it caught my attention,, all of sudden it had stopped sending welcomr mail,, on checking i found the regiseration page is leading to ERROR page
SMTP credentilals have not been changed,, since the creation,,
but still i am trying to re new its credential and try

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Post by i.am.retailer » Tue Jul 14, 2020 12:33 pm

Check Your SMTP Mail send Details are correct In . System >> Setting >> store Edit >> Mail Tab .

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Post by albertgracias » Tue Jul 14, 2020 12:42 pm

Thanks @ SWITCH for your tip,,
but Sir thereis one more glitch, the welcome email or verification is not recieved by new user

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Post by Cue4cheap » Thu Jul 16, 2020 7:20 am

albertgracias wrote:
Tue Jul 14, 2020 12:42 pm
Thanks @ SWITCH for your tip,,
but Sir thereis one more glitch, the welcome email or verification is not recieved by new user
It isn't received because it isn't sent...
See above where switch wrote:

"

Code: Select all

Error: Password not accepted from server!'
Check your mail SMTP password is correct."

Which still means to check to make sure your password is correct in your configuration and it matches your server setting.
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