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Order confirmation shows Order Status: Cancelled

Posted: Tue Mar 02, 2021 6:49 am
by trixiemay
OC 3.0.3.2
Every time an order confirmation is emailed to a customer the order status shows as cancelled. This is obviously very confusing for the customer. So can I change the status to pending automatically for each order? Or is there a way to hide the order status form the confirmation email?

Re: Order confirmation shows Order Status: Cancelled

Posted: Tue Mar 02, 2021 6:55 am
by mikeinterserv
Did you set the order statuses correctly in your settings and in your payment module.
Which payment module are you using

Re: Order confirmation shows Order Status: Cancelled

Posted: Tue Mar 02, 2021 7:06 am
by trixiemay
PayPal Payments Standard

Ah! Just noticed the second tab!

Thanks

Re: Order confirmation shows Order Status: Cancelled

Posted: Tue Mar 02, 2021 7:46 pm
by paulfeakins
trixiemay wrote:
Tue Mar 02, 2021 7:06 am
Ah! Just noticed the second tab!
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