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Rewards points are not subtracting

Posted: Sun Apr 11, 2021 7:03 pm
by ken516888
HI
I'm use OC 3.0.3.6 , I don't know why my OC Rewards points are not subtracting, when when I changed its status on Complete.

This allows the user to spend his points over and over again, since they never get discounted, not even after an order is processed and complete.

We don't want to update the system. We have many extensions installed, and a custom Theme, which make it even more difficult. Does anyone know of a way to fix this rewards problem, on the version of OC3.0.3.6?

Re: Rewards points are not subtracting

Posted: Sun Apr 11, 2021 11:32 pm
by by mona
Check you have set it up correctly
viewtopic.php?t=200017

Re: Rewards points are not subtracting

Posted: Mon Apr 12, 2021 12:43 am
by ken516888
HI
Thank for reply
I have tried this method, but it still doesn't work.
by mona wrote:
Sun Apr 11, 2021 11:32 pm
Check you have set it up correctly
viewtopic.php?t=200017

Re: Rewards points are not subtracting

Posted: Mon Apr 12, 2021 1:16 am
by by mona
test on 3.0.3.6 works both with setting it to complete and to pending
Check again -
Set processing to pending
Set complete to complete

NB: Setting to complete is not ideal because it won’t subtract until the order is complete - not ideal - pending works as I would expect it