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help to fix this issue

Posted: Thu Apr 15, 2021 2:33 pm
by hostimizer
hello friends

i am using opencart 3.0.2.0

So if a customer goes to the site and add an item to their cart and doesn't buy the item when they come back to the site later and add another item to their cart the original item they added stays in their cart but doesn't show until their payment is received then it shows them they added 2 items to their cart. This happens every day and I have to refund many orders because of this problem. How can we fix it?

regards

Re: help to fix this issue

Posted: Thu Apr 15, 2021 2:56 pm
by kestas
What theme are you using?
What modules do you use related with checkout?
More information is needed.

Re: help to fix this issue

Posted: Thu Apr 15, 2021 3:42 pm
by hostimizer
thanks for reply sir

templet: pavothemes
default module
opencart 3.0.2.0

screen short attached plz see

if the total amount show on that place maybe its help to prevent to duplicate or unwanted order
also goto cart button

or

after select the payment option to cart / credit card

its show confirm order page and have the option to click next to go to the card payment page.

or what's the best optons.

Re: help to fix this issue

Posted: Thu Apr 15, 2021 6:23 pm
by paulfeakins
hostimizer wrote:
Thu Apr 15, 2021 2:33 pm
doesn't show until their payment is received
Could it be that it doesn't show until they login in the checkout?

Re: help to fix this issue

Posted: Thu Apr 15, 2021 8:17 pm
by straightlight
hostimizer wrote:
Thu Apr 15, 2021 2:33 pm
hello friends

i am using opencart 3.0.2.0

So if a customer goes to the site and add an item to their cart and doesn't buy the item when they come back to the site later and add another item to their cart the original item they added stays in their cart but doesn't show until their payment is received then it shows them they added 2 items to their cart. This happens every day and I have to refund many orders because of this problem. How can we fix it?

regards
Are you using any SEO extensions? In the mean time, please provide the original URL of the store.