Disable email to customer and admin on status pending

thekrotek wrote: ↑

Tue Apr 27, 2021 5:15 pm

What? Couldn't be more confusing.

vaidyamanishjoshi wrote: ↑

Tue Apr 27, 2021 5:06 pm

I am using v 3.0.3.0

I have created extra order status as PaymentDone. order get updated to this status when user make payment successfully.

So I want to disable email triggering to admin and customer before making payment successfully....

pending status id = 1

$mail = new Mail($this->config->get('config_mail_engine'));

if (!in_array($order_info['order_status_id'], array_merge($this->config->get('config_processing_status'), $this->config->get('config_complete_status'))) && in_array($order_status_id, array_merge($this->config->get('config_processing_status'), $this->config->get('config_complete_status')))) {		

$mail->send();

}

straightlight wrote: ↑

Wed Apr 28, 2021 7:35 pm

vaidyamanishjoshi wrote: ↑

Tue Apr 27, 2021 5:06 pm

I am using v 3.0.3.0

I have created extra order status as PaymentDone. order get updated to this status when user make payment successfully.

So I want to disable email triggering to admin and customer before making payment successfully....

pending status id = 1

In catalog/controller/mail/order.php file,

find all instances of:

Code: Select all

$mail = new Mail($this->config->get('config_mail_engine'));

Add above:

Code: Select all

if (!in_array($order_info['order_status_id'], array_merge($this->config->get('config_processing_status'), $this->config->get('config_complete_status'))) && in_array($order_status_id, array_merge($this->config->get('config_processing_status'), $this->config->get('config_complete_status')))) {		

Then, find all instances of:

Code: Select all

$mail->send();

Add after:

Code: Select all

}

vaidyamanishjoshi wrote: ↑

Thu Apr 29, 2021 10:22 pm

Basically I want to disable email to admin and customer when during checkout, user clicks 'Continue' (Beside accept term and conditions checkbox), order get added with order status pending.

Then when user confirms order and pay successfully, email should be triggered to customer and admin.

I tried above solution, but unfortunately it didn't work.

OSWorX wrote: ↑

Thu Apr 29, 2021 11:44 pm

vaidyamanishjoshi wrote: ↑

Thu Apr 29, 2021 10:22 pm

Basically I want to disable email to admin and customer when during checkout, user clicks 'Continue' (Beside accept term and conditions checkbox), order get added with order status pending.

Then when user confirms order and pay successfully, email should be triggered to customer and admin.

This is a description of how a default OpenCart installation works.

While "pay successfully" depends on the selected payment method, because if it is for example COD, the order is made and the payment will arrive later.
In all cases the order email has to be sent, as this is required by Law (at least in the European Community, don't know where you have your business) - as it is the order confirmation (without the order will not be legal).

Now if you think you do not want this (because of some unknown reasons), a solution is already provided above.
You say:

I tried above solution, but unfortunately it didn't work.

A very vague statement, what did not work?

vaidyamanishjoshi wrote: ↑

Fri Apr 30, 2021 12:10 am

OSWorX wrote: ↑

Thu Apr 29, 2021 11:44 pm

vaidyamanishjoshi wrote: ↑

Thu Apr 29, 2021 10:22 pm

Basically I want to disable email to admin and customer when during checkout, user clicks 'Continue' (Beside accept term and conditions checkbox), order get added with order status pending.

Then when user confirms order and pay successfully, email should be triggered to customer and admin.

This is a description of how a default OpenCart installation works.

While "pay successfully" depends on the selected payment method, because if it is for example COD, the order is made and the payment will arrive later.
In all cases the order email has to be sent, as this is required by Law (at least in the European Community, don't know where you have your business) - as it is the order confirmation (without the order will not be legal).

Now if you think you do not want this (because of some unknown reasons), a solution is already provided above.
You say:

I tried above solution, but unfortunately it didn't work.

A very vague statement, what did not work?

yes I agree that this is default setting by opencart.

On my eshop, cash on delivery option is not available. Only after payment, order is confirmed.

Now why I want this is :
user logins >> add products to cart >> view cart >> proceed to checkout >> continue till Payment Mode step >> email triggered to admin with order status Pending >> user doesn't click on Confirm button and doesn:t proceed to pay at that time (may be due to unknown reason) >> he leaves site.
After some time, he login again >> products are already in cart >> view cart >> proceed to checkout >> again new order id genrated at Payment Mode step and email triggered to admin...

basically admin gets two emails for same products by same customer...

And my email box gets filled with such many emails with status pending by various customers. ( which should be converted to Confirmed order... but as there is no option to pay such orders with same order id and with status pending at frontend...)

So i need email should get only after payment, so at that point, order is confirmed.


secondly, solution to this given above didn't work means, till emails with pending status are getting triggered which I am not expecting..

thank you

user logins >> add products to cart >> view cart >> proceed to checkout >> continue till Payment Mode step >> email triggered to admin with order status Pending >> user doesn't click on Confirm button and doesn:t proceed to pay at that time (may be due to unknown reason) >> he leaves site.
After some time, he login again >> products are already in cart >> view cart >> proceed to checkout >> again new order id genrated at Payment Mode step and email triggered to admin...

by mona wrote: ↑

Fri Apr 30, 2021 2:11 am

I think there is some confusion

user logins >> add products to cart >> view cart >> proceed to checkout >> continue till Payment Mode step >> email triggered to admin with order status Pending >> user doesn't click on Confirm button and doesn:t proceed to pay at that time (may be due to unknown reason) >> he leaves site.
After some time, he login again >> products are already in cart >> view cart >> proceed to checkout >> again new order id genrated at Payment Mode step and email triggered to admin...

This is not how it works.

When a user confirms the payment method, a new order is generated with status 0, no email is send at that time.
The confirmation email is send when a order goes from status 0 to any other status like pending.
That only happens after a user confirms the order itself, directly via the payment method like COD or via a callback from a payment gateway, That triggers the order history addition and the emails.

If a user does not confirm the order or does not complete the gateway payment, the order stays in status 0, the cart stays intact and no email is ever send, you will find those "ghost orders" in your "missing orders" filter.

When the customer signs in again and confirms the payment method again, a new order is again created with status 0, etc....

vaidyamanishjoshi wrote: ↑

Fri Apr 30, 2021 2:23 am

but I am getting emails with status Pending (order_status_id = 1) when user clicks continue button at payment mode tab....

OSWorX wrote: ↑

Fri Apr 30, 2021 3:33 am

vaidyamanishjoshi wrote: ↑

Fri Apr 30, 2021 2:23 am

but I am getting emails with status Pending (order_status_id = 1) when user clicks continue button at payment mode tab....

One of the reasons (after many replies, etc.) to read this here BEFORE you post the 1. message:
viewtopic.php?f=176&t=200480
After that, you should publish those details, especially the used Template/Theme and if there are any modifications used.

Because what you want to tell us is impossible with a standard Opencart Installation!

by mona wrote: ↑

Fri Apr 30, 2021 11:39 am

in addition to the above .. check if you have any related events - maybe something set to trigger the order history update with a new order status (pending for instance) right after the order is created when the user confirms the payment method.