Post by ndim_pro » Mon Sep 20, 2021 2:32 pm

Hello,

my OC version is 3.0.3.7.
In the last 6 days I got two orders that are totally missing products and their Total is zero €.

The first was placed with Payment option: Free Purchase. I then disabled that method and the next one (6 days later, from another client) was placed with Credit/Debit card payment method and he paid!

On the other hand, the admin confirmation email that I get contains all the product info and the total.

In the meantime, of course, I have a lot orders that are normally placed.

How and why could this happen?

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Post by thekrotek » Mon Sep 20, 2021 3:17 pm

It's impossible to tell anything particular without personally looking into the issue. What you have isn't common.

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Post by ADD Creative » Mon Sep 20, 2021 4:14 pm

What theme and extensions are you using?

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Post by paulfeakins » Mon Sep 20, 2021 5:26 pm

And ... are you able to reproduce the issue yourself?

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Post by ndim_pro » Mon Sep 20, 2021 5:35 pm

ADD Creative wrote:
Mon Sep 20, 2021 4:14 pm
What theme and extensions are you using?
Journal 3. Several extensions but none interferes directly with orders.

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Post by ndim_pro » Mon Sep 20, 2021 5:36 pm

paulfeakins wrote:
Mon Sep 20, 2021 5:26 pm
And ... are you able to reproduce the issue yourself?
This is the thing! I cannot find a pattern to reproduce it myself. It seems completely random.

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Post by JNeuhoff » Mon Sep 20, 2021 5:45 pm

The Journal3 one page checkout has some serious issues from what I remember from other recent forum threads. The same is true with some of the other 3rd party one-page checkouts.

BTW.: Don't use Journal3, it's one of the worst OpenCart extensions, and its modified framework doesn't follow OpenCart standards.

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Post by ADD Creative » Mon Sep 20, 2021 6:32 pm

You will find some links to similar issues with the Journal theme here. viewtopic.php?f=198&t=225023

You probably need to contact Journal support.

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Post by ndim_pro » Mon Sep 20, 2021 8:53 pm

Thank you all for your replies. I contacted Journal support team. I will come back and post the possible solution, so others with similar problem, know too.

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Post by ndim_pro » Mon Sep 27, 2021 5:48 pm

I don'n have a solution yet.
The most propable reason for this, is the One Page Checkout. Disabling it and using default step by step checkout seems to solve that issue.

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