Post by ervinsc » Fri Oct 29, 2021 5:04 am

3.0.3.7
Shopping cart problems.
I've put couple of items in shopping cart. When I try to view shopping cart, it shows empty. Browser Safari...
Tried in Firefox - generally the same problem. Only it shows sometimes empty, sometimes 1 item or 2 items... every time different
The same issue with Chrome
Somebody can help with this?

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Post by ADD Creative » Fri Oct 29, 2021 5:57 am

Could be a cache control issue.
viewtopic.php?f=202&t=206449#p786660

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Post by ervinsc » Fri Oct 29, 2021 7:09 am

I've added the lines as suggested - no changes.
Tried on 3 browsers, tablet, iphone - the same problem...
If the items are in cart, it is not possible to delete them...

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Post by straightlight » Fri Oct 29, 2021 7:14 am

ervinsc wrote:
Fri Oct 29, 2021 7:09 am
I've added the lines as suggested - no changes.
Tried on 3 browsers, tablet, iphone - the same problem...
If the items are in cart, it is not possible to delete them...
See this solution: viewtopic.php?f=201&t=222369&p=830270#p830270 .

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Post by ervinsc » Fri Oct 29, 2021 7:57 am

"Another option is to set the system/config/default.php timezone to match what you selected in store settings config_timezone."

Was done - no changes...

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Post by straightlight » Fri Oct 29, 2021 8:32 am

ervinsc wrote:
Fri Oct 29, 2021 7:57 am
"Another option is to set the system/config/default.php timezone to match what you selected in store settings config_timezone."

Was done - no changes...
Did you followed both posts from the quote of the link addressed above? Also, do you use any SEOs URLs on your store? If the case, did you enabled your .htaccess file as well as your OC admin > systems > settings > edit settings > server tab > SEO URLs ?

If the .htaccess file's already enabled, please provide your .htaccess, config.php and admin/config.php files (without database password). Also provide your Developers Kit > Console logs (F12 function from your keyboard) from the cart page and provide your Developers Kit > Network logs when hitting the add-to-cart button noticing real-time error messages.

In addition, especially if using a shared server, also ensure your system/storage folder is located outside of your public_html and to follow this post: viewtopic.php?f=202&t=226039#p831144 regarding CHMOD.

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Post by thekrotek » Fri Oct 29, 2021 1:02 pm

It's definitely a caching issue, nothing else.

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Post by ervinsc » Fri Oct 29, 2021 4:51 pm

straightlight wrote:
Fri Oct 29, 2021 8:32 am
ervinsc wrote:
Fri Oct 29, 2021 7:57 am
"Another option is to set the system/config/default.php timezone to match what you selected in store settings config_timezone."

Was done - no changes...
Did you followed both posts from the quote of the link addressed above? Also, do you use any SEOs URLs on your store? If the case, did you enabled your .htaccess file as well as your OC admin > systems > settings > edit settings > server tab > SEO URLs ?

If the .htaccess file's already enabled, please provide your .htaccess, config.php and admin/config.php files (without database password). Also provide your Developers Kit > Console logs (F12 function from your keyboard) from the cart page and provide your Developers Kit > Network logs when hitting the add-to-cart button noticing real-time error messages.

In addition, especially if using a shared server, also ensure your system/storage folder is located outside of your public_html and to follow this post: viewtopic.php?f=202&t=226039#p831144 regarding CHMOD.
SEO Urls enabled...
I'm not specialist in this - in attachment you can find requested files.
All previously actions was undo. No idea about this "Developers Kit > Console logs"...
Also there is screenshot of system/storage folder location

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Post by ervinsc » Fri Oct 29, 2021 4:54 pm

screenshot of system/storage folder location

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Post by ervinsc » Fri Oct 29, 2021 6:01 pm

Anybody can help me with this?

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Post by ADD Creative » Fri Oct 29, 2021 6:19 pm

It's a caching issue, probably be cause by LiteSpeed caching your cart page.

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Post by ADD Creative » Fri Oct 29, 2021 6:20 pm

Try disabling LiteSpeed and then clear your browser cache and test again.

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Post by paulfeakins » Fri Oct 29, 2021 6:25 pm

ervinsc wrote:
Fri Oct 29, 2021 6:01 pm
Anybody can help me with this?
If none of the suggestions above make sense you could pay a developer such as ourselves or post a job in the Commercial Support Forum.

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Post by straightlight » Fri Oct 29, 2021 7:52 pm

ervinsc wrote:
Fri Oct 29, 2021 4:54 pm
screenshot of system/storage folder location
You still need to follow the instructions above regarding the system/storage folder. It is still in the wrong location. Since you're also using SEO URLs, are you using any extensions with it?

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Post by ervinsc » Fri Oct 29, 2021 8:07 pm

Yes, I use SEO Pro extension. Any instructions how and where I can move this folder?

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Post by ADD Creative » Fri Oct 29, 2021 8:19 pm

ervinsc wrote:
Fri Oct 29, 2021 8:07 pm
Yes, I use SEO Pro extension. Any instructions how and where I can move this folder?
Looking at the config posted your storage is already in the correct place.

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Post by ervinsc » Fri Oct 29, 2021 8:29 pm

straightlight wrote:
Fri Oct 29, 2021 7:52 pm
ervinsc wrote:
Fri Oct 29, 2021 4:54 pm
screenshot of system/storage folder location
You still need to follow the instructions above regarding the system/storage folder. It is still in the wrong location. Since you're also using SEO URLs, are you using any extensions with it?
And how can I know which suggestion is correct?
Can anyone finally fix this? Any estimates for this are welcome! I would like to fix this ASAP.

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Post by straightlight » Fri Oct 29, 2021 10:09 pm

ervinsc wrote:
Fri Oct 29, 2021 8:29 pm
straightlight wrote:
Fri Oct 29, 2021 7:52 pm
ervinsc wrote:
Fri Oct 29, 2021 4:54 pm
screenshot of system/storage folder location
You still need to follow the instructions above regarding the system/storage folder. It is still in the wrong location. Since you're also using SEO URLs, are you using any extensions with it?
And how can I know which suggestion is correct?
Can anyone finally fix this? Any estimates for this are welcome! I would like to fix this ASAP.
You can either create a new service request in the Commercial Support section of the forum, or contact me via the forum PM, to get this issue fixed as a custom job.

Dedication and passion goes to those who are able to push and merge a project.

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Post by ADD Creative » Sat Oct 30, 2021 1:05 am

ervinsc wrote:
Fri Oct 29, 2021 8:29 pm
And how can I know which suggestion is correct?
Can anyone finally fix this? Any estimates for this are welcome! I would like to fix this ASAP.
The storage folder location has nothing to do with your cart issue, which is a caching issue, probably be cause by LiteSpeed caching your cart page. Try disabling LiteSpeed and then clear your browser cache and test again.

As for your storage folder location. You config.php shows the following which will be fine as it's outside the public_html folder.

Code: Select all

define('DIR_STORAGE', '/home/dodopost/ocartdata/storage/');
The storage folder under system is probably leftover from the move or an upgrade.

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Post by xxvirusxx » Sat Oct 30, 2021 1:12 am

90% I think the reason is A2 hosting :laugh:

viewtopic.php?t=205546

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