Post by drjawn1962 » Mon Apr 27, 2020 4:49 am

Another extension I cannot get to work. Anyone here using it or know why it might be failing?
Thanks.

https://www.opencart.com/index.php?rout ... n_id=30690

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Post by straightlight » Mon Apr 27, 2020 4:58 am

Contact site support from the contact us link of opencart.com . A representative will be with you shortly.

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Post by JNeuhoff » Mon Apr 27, 2020 3:24 pm

This extension, like unfortunately so many others, relies on OCmod or VQmod for modifying OpenCart core files, too, and users reported difficulties with it when not using the OpenCart default theme. Therefore, to narrow it down, temporarily switch to the default theme, to see whether it makes any difference. Also, clear all caches and do a 'Extensions > Modifications > Refresh'. Check the OpenCart error.log as well as the ocmod.log for any errors.

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Post by drjawn1962 » Tue Apr 28, 2020 6:24 pm

straightlight wrote:
Mon Apr 27, 2020 4:58 am
Contact site support from the contact us link of opencart.com . A representative will be with you shortly.
Yes, been there done that, still waiting after several days.

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Post by straightlight » Tue Apr 28, 2020 6:30 pm

drjawn1962 wrote:
Tue Apr 28, 2020 6:24 pm
straightlight wrote:
Mon Apr 27, 2020 4:58 am
Contact site support from the contact us link of opencart.com . A representative will be with you shortly.
Yes, been there done that, still waiting after several days.
While this has not been mentioned on your first post, take note that the billing hours of operations are between Monday to Friday (Hong Kong time) as indicated on the contact page of Opencart.com and that your incident request was posted on a Sunday.

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Post by drjawn1962 » Tue Apr 28, 2020 6:54 pm

JNeuhoff wrote:
Mon Apr 27, 2020 3:24 pm
This extension, like unfortunately so many others, relies on OCmod or VQmod for modifying OpenCart core files, too, and users reported difficulties with it when not using the OpenCart default theme. Therefore, to narrow it down, temporarily switch to the default theme, to see whether it makes any difference. Also, clear all caches and do a 'Extensions > Modifications > Refresh'. Check the OpenCart error.log as well as the ocmod.log for any errors.
Thanks, I will give your suggestions a try.

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Post by drjawn1962 » Thu May 07, 2020 11:22 pm

Still waiting for support, but no matter, the issue is resolved.

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