Post by kelvin1234 » Sun Nov 08, 2020 8:20 pm

My website accept paypal and credit card payment, two days ago, I notice that I can not select pay by paypal express in checkout page, I tried chrome, firefox and my cell phone , but when I change browser to internet explore I can select without any problem, anyone know how to fix it ?

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Post by straightlight » Mon Nov 09, 2020 5:51 am

Screenshot URL invalid. Any URL?

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Post by kelvin1234 » Mon Nov 09, 2020 5:36 pm

Hi, here is my website daibeauty.com
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Post by ADD Creative » Tue Nov 10, 2020 12:22 am

Looks like a one page checkout extension / theme. Do you have the same issue with the default checkout / theme?

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Post by kelvin1234 » Tue Nov 10, 2020 12:28 am

yes, I have the same issue with the default checkout / theme :(

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Post by straightlight » Tue Nov 10, 2020 1:39 am

See with the PayPal Commerce Platform if the same issue occurs. This extension can be downloaded for free from the Marketplace.

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Post by ADD Creative » Tue Nov 10, 2020 7:03 am

kelvin1234 wrote:
Tue Nov 10, 2020 12:28 am
yes, I have the same issue with the default checkout / theme :(
There is nothing in the default theme that would display a disabled payment method. Could be caused by another extension.

Didn't see any disabled payment method when testing in chrome. However, my firewall block the script you are loading from tags-manager.com as being malicious. I would start looking at that.

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Post by ADD Creative » Wed Nov 11, 2020 7:50 pm

Looks like some code has been added to your catalog/view/javascript/jquery/jquery-2.1.1.min.js file.

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Post by kelvin1234 » Wed Nov 11, 2020 11:44 pm

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"I found the script that disabled your PayPal express option, see attached screenshot. But I cannot proceed further because it said code is a cross-site script hosted at tags-manager.com. Apologies for this."

Hi ADD Creative, you are correct, my friend helped me to check and notice this problem, but he can not help me to fix it.. :-\


I dont know how to do now.

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Post by ADD Creative » Thu Nov 12, 2020 2:01 am

You need to check your catalog/view/javascript/jquery/jquery-2.1.1.min.js file against that file from an original download. You will probably find the file on your server is bigger and has extra code at end. If so you need to replace in with a clean file from the original download.

I would also recommend you change all your passwords related to your hosting.

Then you also need to find out how the files was changed in the first place, as it could happen again. Checking your FTP access logs would be a start. You could also check all your files against the original download to see if any other files have been added or changed.

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Post by kelvin1234 » Fri Nov 13, 2020 11:05 am

After replaced the file, I can select pay by express checkout now, I will change all the password as well, thank you ! ;)

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