The last three orders received have not shown up in the list of orders even though PayPal has told us they have paid. This has given problems with download products as the customer does not get access to the download link and nothing shows up when they look at their order record.
The site has worked happily for more than 2 years - until now!
On the web site the following error is recorded:
PHP Fatal error: Uncaught exception 'Exception' with message 'Error: Password not accepted from server!' in C:\Inetpub\vhosts\s-r-s.org.uk\httpdocs\Bookstall\system\library\mail\smtp.php:205
Stack trace:
#0 C:\Inetpub\vhosts\s-r-s.org.uk\httpdocs\Bookstall\system\library\mail.php(142): Mail\Smtp->send()
#1 C:\Inetpub\vhosts\s-r-s.org.uk\httpdocs\Bookstall\catalog\controller\mail\order.php(275): Mail->send()
#2 C:\Inetpub\vhosts\s-r-s.org.uk\httpdocs\Bookstall\catalog\controller\mail\order.php(34): ControllerMailOrder->add(Array, '1', 'Bank Transfer I...', true)
#3 [internal function]: ControllerMailOrder->index('checkout/order/...', Array)
#4 C:\Inetpub\vhosts\s-r-s.org.uk\OpenCartStorage\modification\system\engine\action.php(79): call_user_func_array(Array, Array)
#5 C:\Inetpub\vhosts\s-r-s.org.uk\httpdocs\Bookstall\system\engine\event.php(62): Action->execute(Object(Registry), Array)
#6 C:\Inetpub\vhosts\s-r-s.org.uk\OpenCartStorage\modification\system\engine\loader.php(229): Event->trigger('model/checkout/...', Array)
#7 [ in C:\Inetpub\vhosts\s-r-s.org.uk\httpdocs\Bookstall\system\library\mail\smtp.php on line 205
There has been no change to the passwords used for mail.
I would appreciate understanding where to look for what is causing this.
OpenCart version 3.0.3.2
Thanks, John
Double check your mail settings with the host. Does the contact form do the same? What is your SMTP timeout set to and have you tried increasing it?