iSense 10 years ago

@jmora0324: Hi and yes,

ProductBundles is compatible with most of the well coded OpenCart themes. If you run into any issues, you can always open up a support ticket.

-iSenseLabs

iSense 10 years ago

@plentypl: Hi and thanks for reaching out.

We can help with preliminary issues but if we have to make major reworks on the theme that would have to go through our paid customization services.

On your other question, yes, any issues that come from the plugin.

-iSenseLabs

jmora0324 10 years ago

Does it work with custom themes?

plentypl 10 years ago

@iSense: ok so if i purchased this would you get this working on the Hazumi template for me and offer support for any problems occured??

iSense 10 years ago

@allthingsrc: Hi and thanks for reaching out.

All of our modules are vqmod or OCmod powered only where needed, which means that the do not modify sensitive OpenCart information.

-iSenseLabs

iSense 10 years ago

@plentypl: Hi and thanks for reaching out.

We have not tested the module with the Hazumi template in particular, but in most cases our module works out of the box or with minor modifications.

On your other question, yes, provided that the customer purchases a bundle of X amount of products, the module automatically adds them to their cart.

-iSenseLabs

metchit 10 years ago

Hi @iSense,

Does this module alter any Opencart database tables or core files?

Thanks

plentypl 10 years ago

Hi, will this work on the Hazumi template and if not would you be able to get this working with that template? .... also does this auto add the items to the checkout?

iSense 10 years ago

@niora: Glad we could help!

Enjoy ProductBundles!

-iSenseLabs

niora 10 years ago

You got it working! Thank you for great customer service. I see now it was just a setting in the admin I did not know about.

niora 10 years ago

Thanks for your response. I tried disabling the menu option, but I got the same error. I do have a modified site, and there must be some incompatibility with my modifications and product bundles extension, but I have no idea what that would be. I am not sure how to proceed.

iSense 10 years ago

@niora: Hi there,

Friday was a day off for us hence the slight delay. All tickets are now responded.

-iSenseLabs

iSense 10 years ago

@northface: Hello,

Different development companies have different policies. We believe that essentially ownership is what people care about most, so this is why we have included it in our response. As far as Lifetime service and support, I do not believe this is something feasible, provided the costs of developing a product, supporting it, adding features and compatibility fixes etc.

-iSenseLabs

niora 10 years ago

I have turned in two support ticket through the extension, but have not had a response. My problem is that the bundle is not calculating the discount in the cart, and when I enable your extension I get an error msg on my site. Please advise as to what my next step should be.

northface 10 years ago

I said nothing about ownership, I said that updates are not free after one year and that's the way it is in all of your extensions. After one year have to pay extra if want updates.

I just wanted to mention this because in general extensions (I have bought about 60 different extensions during past years) do have not have this kind of policy. This is the very first time the extension I have bought has this kind of policy.

Maybe you just do not want emphasize this because you have a link at the end of licensing text to your own web site in documentation tab and my guess is that few read it.

That's all. Thanks.

iSense 10 years ago

Hi @northface:

All products come with a one year license for support, not for the product itself. Once you purchase the product you own it forever. This means that after 1 year, you will still have your product licensed, but you will not have access to support and future version updates. In other words, you own the product forever, not for 1 year. It is the same way the Microsoft licensing works.

-iSenseLabs

iSense 10 years ago

@Norskuli: Hi and thanks for reaching out.

The problem is reported to our dev team and will be fixed as soon as possible.

Thanks a lot!

-iSenseLabs

northface 10 years ago

Please notice when buying this that updates are not free after one year. I did not notice that when bought this. Have to pay extra to get updates after that. I have not bought other iSenseLabs extensions -> maybe they have same policy for all other extensions too.

Norskuli 10 years ago

demo not working?

iSense 10 years ago

@daler_singh: Hi and thanks for reaching out.

We have not tested the ProductBundles alongside the MultiMerch so we cannot give a definite answer to this. A minor paid modification may be necessary from our side.

-iSenseLabs