Combining Analytics, Chatbot and Live Operators
One Tool to do it All

• Live chat|Chat bot | Tools for all platforms
  
• Real-time analytics | Group conversations | Email follow up | Timed greetings
  
• Multisite monitoring | Leave messages for returning clients | Remote attendance | Blacklisting
  
• Machine Learning | Notifications | Proactive engagement | History forwarding
  

Universal Chat in three sentences

• Create triggers and auto-greetings to make visitors engage with you
  
• Have the chatbot take care of up to 80% of the conversation, significantly making job easier for you and responses faster to your clients
  
• Follow it all from your mobile phone, and engage when necessary. No need to attend a PC all the time!
  

Introduction



Universal allows you to chat with your online customers from your mobile while they visit your website. You don't have to hire a support center to monitor your website 24/7 or worry about not being able to respond to clients; with Universal you can take your site with you, everywhere.
Universal is installed on your Telegram Messenger. Telegram offers a wide variety of apps and platforms and Universal works with them all, so you can use any interface that you like.

If you like Universal, don't forget to rate us :)

Not just a LiveChat Service
Universal is not just about a LiveChat extension to your website. It is tightly integrated with Piwik in order to offer real-time analytics:

• You will instantly know when somebody is on your site. You can see where they are from, how they found you and what they are interested in
  
• You can define goals, so you can engage at the right time. For instance if they visit a specific product, or if they stay for a long while on your site, you will know it is the right time to engage
  
• You can call the customers - you dont need to wait for them to call you.
  
• Increase trust. You are much more reliable and customers feel safer when they know you are there and they can call you easily
  
• Get more leads. Research showed that Universal offered 20x more lead generation than any Contact us page, and we could connect to customers that were impossible without a LiveChat solution.
  
• Decrease your costs. LiveChat costs ca. 40% less than phone. Also, you don't need to hire a dedicated staff - with Universal you can take your website with you anywhere you go.
  

Ecommerce Analytics
Universal offers full support for Piwik's Ecommerce analytics features; now you can see who is on your site, where they came from, what products they have in their cart and how much those cost.

• Step in and upsell products
  
• See what campaign is working, which page attracts the most buyers and which ones don't
  
• See what products the users have in their cart, and their costs
  
• And best of all, this is all live and real-time. You can step in and make a change!
  
• Even features such as abandoned carts are now available, a feature you previously would need to get a separate plugin for!
  

Setup Instructions

1. Extract the zip file and copy the Admin and Catalog folder from the version that suits your OpenCart store(2.2x, 2.3x or 3x)
   
2. Copy Vqmod file in the root of your site(If you have vqmod already installed, just copy "store-order-id-for-piwik-processing.xml" file in vqmod/xml folder)
   
3. Go to http://www.yoursite.com/vqmod/install(It doesn't necessary if you have already installed vqmod)
   
4. Register for a free account
   
5. Go to the Analytics section in the Extensions and install Universal Chat there
   
6. After installing, click the EDIT button of Universal Chat
   
7. Copy your Html Widget Code to the plugin
   

Note: in case you are not using the English language you must copy the "universal_chat.php" file accordingly.
The language file for the English language of the admin area are in the admin/language/en-gb folder.




Features of Universal Chat

Get Started For Free!
No time limit. No hidden fees. Add Universal Chat to your website and get started today!
The free plan has everything you need to get your business running.

Based on Telegram
No need to install any software - control everything through your Telegram account! Get notifications and messages and respond to clients without leaving the platform you use every day!

Chatbot for Fast Response
Universal's Chatbot not only lifts the burden of answering repetitive questions, but also offers instant, rich answers to your clients, improving the customer experience drastically.

Support Center
The Business Plan enables you to setup group chats - you can have several operators on the watch to deal with the increasing number of visitors. Operators can easily pass customers to other operators, and the visitor will not notice a thing!

A 24/7 Livechat Solution
Universal enables website-mobile communications - visitors can call you from the livechat system on the website while you can send the responses from your phone. This means you can reduce offline hours and offer customer service without hiring an extensive service support staff. You can now take care of your clients - anytime, from anywhere.

Know what's going on your site
Universal gives you the pulse of your website in real-time. Not only can you talk to your clients, but you can also see the visitors online, the pages they are visiting and the source where they came from, allowing you to step in efficiently to convert them to customers

Proactive Chats
With Universal, you don't have to wait for the visitors to call you - you can call them! Universal can alert you when users stay for too long on your website or when they visit certain pages, and you can step in to maximize the conversion rate.

Piwik Integration
Piwik is a great website analytics tool which offers you real-time information about your currently online visitors. Universal integrates with Piwik, allowing you to get full visitor profile: which country they are from, how they found your website and what pages they are visiting.

Custom Visitor Alerts
Want to know when customers visit a specific page or a specific product so you can engage with them? Piwik allows you to define "Goals", and Universal makes full use of this feature. Define goals in Piwik, and Universal will alert you on your Telegram as soon as they are triggered!

Improve Your Efficiency
Universal gives you constant, real-time reports. As such, you can easily learn:

• Which pages are visited most? And which pages are not working well?
  
• What are the most successful products?
  
• Which issues need to be improved?
  
• Are there any bugs, non-functioning parts or missing links on your website?
  

The Best Solution For Mobile Phones
Smartphones have a small display size by nature. This calls for solutions customized for phones to respond to user expectations. Universal allows customers to gracefully take their conversation to Facebook Messenger or Telegram if they prefer that to the web interface.

Facebook Messenger
If your visitors have Facebook Messenger installed, then calling you from there is just a tap away. Users can call you via the Messenger app, and you would get the messages on your Telegram! You are also able to reply to them from Telegram!

Telegram Connection
If your visitors have Telegram installed, then calling you from there is just a tap away. They can either call you directly on your channel, or Universal can alert you and send you the visitor's name. This scenario is useful if you have several operators who should be notified.

Dedicate Operators
Universal allows you to assign different operators to different web pages! This means you can have a one operator for the Products section, and a different operator for the Services section, effectively allowing you to improve customer service by assigning dedicated work force

Blacklisting
Worried about spam? Universal allows you to blacklist user IPs. Don't worry - we also offer an un-blacklisting command.
Blacklisting can also be used on your own account to exclude your IP - so no false alerts are sent to operators when you are checking on your own website.

Offline and Online
For those who cannot offer 24/7 support - no worries. Take the chat offline with a single command and bring it back in the same way. Your visitors will see a notice that you are offline and typically wont expect responses from you, but they can leave their messages anyway.

If you like Universal, don't forget to rate us :)