Mandatory EU Withdrawal Button requirement from 19 June 2026 for many B2C online shops.
Limited time discount
This OpenCart extension helps merchants add a customer-facing withdrawal button, withdrawal request form, admin review workflow, and automatic email notifications for EU consumer withdrawal requests.
Make it easier for your customers to submit withdrawal and cancellation requests directly from your OpenCart store without loggin in.

The EU Order Withdrawal Extension adds a clear, customer-facing “Withdraw from contract” flow to your shop, helping merchants offer a structured online withdrawal process for EU consumer-rights requirements. Instead of handling withdrawal requests manually through scattered emails, this extension gives customers a simple form and gives store owners a dedicated admin area to review, approve, or reject each request.

Customers can request a full-order withdrawal or select specific items for partial withdrawal. The extension verifies the request using order details such as order ID, invoice number, customer name, or email address, helping reduce incorrect or fake submissions.

Built for practical store management, the extension automatically creates dedicated order statuses such as “Withdrawal Requested”, “Withdrawal Approved”, and “Withdrawal Rejected”. Merchants can review every submitted request in the admin area, add an optional decision note, and send clear email updates to the customer.

Key Benefits
* Guest order cancellation is possible as the visible button appears in Footer as per the new directive.
* Add a clear withdrawal/cancellation request flow to your OpenCart store
* Useful for EU online stores preparing for consumer-rights requirements
* Give customers an easy “Withdraw from contract” entry point
* Reduce manual email handling and keep requests organized
* Review, approve, or reject withdrawal requests from the admin panel
* Support both full-order and partial-item withdrawal requests
* Send automatic confirmation and decision emails
* Improve transparency and customer trust

Main Features

* Public withdrawal form for customer requests
* Full-order and partial-item withdrawal support
* Footer, customer account, and order detail page links/buttons
* Order verification using order ID/invoice number plus customer name or email
* CSRF protection for safer form submissions
* Honeypot spam protection
* Rate limiting to reduce abuse
* Duplicate request prevention
* Admin review screen for submitted withdrawal requests
* Approve or reject requests with an optional merchant note
* Customer confirmation email after submission
* Admin notification email for new withdrawal requests
* Customer decision email after approval or rejection
* Dedicated withdrawal order statuses:

* Withdrawal Requested
* Withdrawal Approved
* Withdrawal Rejected
* Supports OpenCart’s standard “Notify Customer” behavior when withdrawal statuses are used from the normal order history dropdown
* Includes translations for English, German, French, Polish, and Spanish

Why Store Owners Need This

EU consumer-rights rules are becoming stricter for online shops. Customers should be able to find a simple online option to withdraw from a contract or request cancellation where applicable.

This extension helps OpenCart merchants add that process without building a custom solution from scratch. It keeps withdrawal requests organized, improves communication, and gives both the customer and merchant a clear request history.

Important Note

This extension provides the technical workflow for withdrawal and cancellation requests. It does not replace legal advice. Merchants should ensure their store policies, withdrawal text, and legal pages are reviewed according to their business model and local legal requirements.

We can also provide you with extension for other OC versions on request for no extra cost.