Advanced Support Ticket is Opencart Module which is really important for eCommerce platform which need support system, full featured and great for users and businesses who wish to keep track of and manage support requests online.You can create multiple tickets, search tickets, create custom departments ,create custom fields and assign and much much more.
1. Create n number of tickets.
2. User have to login to create tickets
3. Add attachments
4. Create unlimited no. of fields using form creator drag and drop
5. Resolved tickets are locked
6. Order id (enabled and disabled)
7. Admin can set status resolved, resolving or delete or assign to other admin departments
8. Message is in conversation form
9. User or admin can know who have last updated the tickets.
10. Admin can create n numbers of departments
11. Admin can delete the ticket as well
12. Time zone is set for replied or creation of ticket.
13. Ticket ID’s no. created automatically.
15. Main Auto Assign
16. Main Admin and staff can create tickets
17. Auto assign (According to department)
18. Staff or other user groups cannot see other tickets only there assign tickets can be seen
19. Main Admin can edit and delete comments
20. Main admin can view all tickets.
21. Notification for both main admin and customer will get when ticket is created and replied.
22. Search Filter options added
23. Layout Options set create ticket panel in any Layout Page.
24. Ticket ID in Email Subject and Message Can be added from Backend
Its clean and professional code by our developers