Opencart Product Return RMA-Opencart Return Merchandise Authorization is a brilliant module and that can be used by the customers for product return. This module allows you to organize a system for customers to request a return without any effort.

With the help of this module, the customer can return the products within the admin specified time limit.








Use Case

The modules help the customers of your website to request for a return for the return of a product they have purchased. There can be several reasons for the return request and the admin can add several return reasons so that the customer can select the particular reason for the return request.
If a customer finds a product in a damaged condition or a wrong product is delivered then the customer can easily generate the return request for the same.

Features

• Fully Admin handled module.
  
• Guest Customers can generate Return too.
  
• Buyer and Admin can communicate at Store end.
  
• Store credit and store voucher for returns.
  
• Return History with Filters and Pagination.
  
• Admin can generate a Return on behalf of customers.
  
• Return Policy Page.
  
• Dynamic order selection with various options.
  
• The customer can upload Return images.
  
• Print Return details and shipping labels easily.
  
• Admin can set Order status for Return.
  
• Admin can manage Return status as well as Reasons.
  
• Using Return Quantity, Admin will return the Return quantity to their store.
  
• Admin can add products with a return option.
  
• Admin can define which type of return apply (Refund, Replace, Repair).
  
• Admin can define which reason can be accepted on a particular product.
  
• Returns details are displayed on the product page as per configuration.
  
• Product Pick-up address (Customer can select the address where the product can be picked while creating return).
  
• Select return type (Refund, Replace, Repair) while creating return.
  

Workflow



After the successful installation of the module, the admin can enable the product return option for the customers on his website so that they can create a refund for the products for any kind of defect or other reasons.



Under the return section, the admin can manage the returns, return reasons, return status, mapped products.

Manage Returns - Under the return section the admin can manage, filter, delete and view the returns very easily. The admin can also add a new return on behalf of the customer. the admin will return the quantity(return product) to their store and can see all details related to the return request.



Manage Return Status - The admin adds a new return and can manage the return status. The admin can also alter/edit any of the previously created return statuses. There are three statuses for the return – Default, Solve, and Cancel. The admin can assign accordingly these three statuses to the respective return statuses that have been created by the admin.



Manage Return Reason - There are several reasons which will be used by the customer at the time of Return generation. The admin can Add, Update and Delete the Return Reasons as required. The admin can add/edit the reason and can save it or can enable/disable the reason.



Mapped Products - The admin can map the products for which he has enabled the return option. The admin can enable the return option for a product under the Return Mapped Product and the Return System under the Product.



Front-end workflow - The module provides the option for the customers to view the return reasons for the product if the admin has enabled the return option for the product. Registered and logged in customers, both can request a return for the ordered product.



You can also check the below-given video regarding the Opencart Product Return RMA:











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