Formilla.com Live Chat Software with real-time visitor monitoring for your OpenCart store. Allow your visitors to chat with you live if they have any questions or need support! We have free and Premium packages available. Don't see your OpenCart version listed? No problem! You can copy and paste the chat script to your website using these instructions.
Installs Instantly: Use our Formilla Live Chat web dashboard to begin live chat right away. The live chat button will appear on your OpenCart store once you activate the extension.
Real-time Visitor Monitoring: Formilla Live Chat real-time visitor monitoring & tracking allows you to see the # of active visitors on your site, & initiate live chats with them. View the visitor country, recently viewed web pages, operating system, browser, referring site, new vs returning user, IP address, & more.
Mobile Apps for iPhone, iPad & Android Devices: Live chat with your mobile device or tablet by using our iPhone/iPad or Android apps! Install our app & simply login to your Formilla Live Chat account to chat with customers from anywhere! This feature is available with our Premium packages.
Language Support (International): Our Language support option allows you to customize the text of the live chat widget in online and offline form. With our Premium packages, customize your live chat widget in any language: Spanish, French, Polish, Portuguese, Russian, Japanese, Italian, Korean, Dutch, German, Chinese (S) & more!
A.I. Chat Bots: Formilla Chat bots allow customers to dramatically reduce support time by setting up a Helper Bot that automatically responds to common visitor questions at any time — day or night — using the power of Artificial Intelligence (Professional and Growth packages). Check out our Helper Chat Bot tutorial to learn more.
Smart Messages: Target visitors like never before! With Smart Messages, you can automatically display custom messages to your website visitors in many different scenarios (Premium Plus package).
Pro-active Chat: Enable pro-active chat to trigger live chat automatically with a website visitor after a number of seconds.
File Sharing: Allow site visitors and agents to securely share files during a chat. File sharing helps you resolve customer issues more quickly. You also have the power to disable file sharing for visitors, agents, or both (Premium Plus package).
Marketing Automation (Email Messaging): Keep customers coming back to your website with Formilla automatic email messaging. Use the “Personal” template so it looks like you’re contacting your customer directly, and not via a mass email marketing campaign. Use the “Professional” template when sending a company announcement, blog update, or similar, which includes your company logo, social links, and company address. Marketing automation features come with our Premium packages.
Marketing Automation (In-App Messaging): Display In-App/website popup messages to your Formilla contacts using multiple different display types on your website (popups, corner widgets, website bars). Announce a limited time offer or sale, offer a coupon code, direct users to your latest blog, communicate breaking news or a maintenance outage, or market virtually anything to your visitors. Marketing automation features come with our Premium packages.
Desktop Notifications: Don't miss any chats by enabling Desktop Notifications to see an alert box displayed every time you receive a chat. This feature is supported with Chrome, Firefox, & Safari only (IE doesn't support it).
Custom Colors, and Themes: Formilla.com Live Chat software Premium packages allow you to customize your chat widgets to match your site look & feel. Change the color of the chat button & widget, chat message and font color, etc. Upload an online & offline live chat image to use in your site header, footer, etc. to encourage customers to live chat.
[*] Zapier Integration: Automatically post chat transcripts directly to your favorite apps using Zapier. Hundreds of apps are supported, including email marketing tools, CRMs, ticket systems, and a lot more (e.g. Mailchimp, Constant Contact, Pipedrive, Infusionsoft, Zendesk, etc.). This is a Premium package option.