Youstice is a revolutionary way companies handle complaints today. Companies and customers communicate via an application that engages customers in a friendly structured dialogue. The claim is resolved in a couple of clicks, time saved and customer’s loyalty increased.

Merchant Benefits

Youstice is a new-generation multilingual online tool, delivering fast and fair solutions to customer complaints all over the world. It helps companies seamlessly communicate and handle claims - both within countries and cross-border.

Through Youstice, in just a couple of clicks, both sides can communicate and negotiate directly, making issues resolved within minutes. The process is standardized and automated, and still sophisticated, as it provides options for a constructive dialogue between the consumer and retailer. If no agreement is reached, Youstice offers the option to have the complaint reviewed by a neutral third-party professional, selected by the parties for a quick, fair decision.

By resolving complaints rapidly and fairly, retailers become trusted sellers – and gain loyal customers, prevent negative feedback and make clients more engaged.

Watch our video and visit our website for more information.

• Connect with your customers and increase their loyalty – thanks to a personalized approach to customer complaints
• You save time- solving a complaint takes just a couple of clicks
• You minimize negative reviews and prevent customers from posting future ones by resolving their complaints quickly and efficiently
• You get help with the international expansion – you will get an access to our ecosystem of interconnected online markets, consumer organizations, trustmarks and ODR (Online Dispute Resolution) providers


Youstice provides customers with an opportunity to make their complaints resolved as quickly as possible, and retailers with a single web application to manage customer complaints.

Youstice is available in English, German, and French, soon to be followed by the other language mutations (incl. Portugal and Spanish). Youstice is based on a user-friendly system of pictograms and structured simple texts, so it is applicable in any country irrespective of the language, allowing smooth negotiation between a customer and a retailer, each communicating in their own language.

Customer Benefits

We have designed Youstice to be truly user-friendly and easy for both consumers and retailers from different parts of the world. That is why it's fast, intuitive and available in your language. The application will guide you through the whole process and present with a number of options to resolve the issue. Plus, our team is here to support you.

• is an easy-to-use web application
• can quickly manage complaints of customers makes customers feel more engaged and independent
• is available in your language
Watch our video and visit our website for more information.

Are you currently using this module? Give us your opinion!

  • Developed by OpenCart Community
  • Documentation Included



Last Update
18 Sep 2015

17 Dec 2014
Member since: 16 Dec 2014

View all extensions Get Support