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Have problems with the plugin? Simply signup with your email on https://chatra.com and add the widget code to your header template
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Chatra Live Chat + ChatBot + Facebook + Helpdesk + Cart Saver.
Boost sales and solve issues, for free. Deliver happiness & collect feedback.

Live chat allows you to sell more, answering questions, and alleviating concerns to help visitors place an order. Use it to collect actionable feedback to improve your service: identify problems, collect contact info, and understand your customers better. It’s really easy with Chatra.

Work from a web dashboard or desktop apps for Windows & Mac. Even on the go, we’ve got you covered with Android & iOS apps.

Distinctive Features:

— Real-time visitor list. View the list of visitors who are currently online on your website and start a conversation manually.
— ChatBots. Use bots to collect visitors’ contacts. Offer quick options for frequently asked questions (FAQ) so that your visitors get the answers they need without a load on your team.
— Unique exit-intent feature. Catch visitors who are about to leave!
— Email integration. Connect the email address your customers use to contact you and manage your email conversations alongside chats.
— Facebook integration. Send and receive chats directly from your Facebook visitors
— Intelligent form bot. Add your own custom fields (like company name, address, or order number) to the contact form and dialogs.
— Live typing insights. See what customers type before they hit "send".
— Group chats. Make few agents talk to a customer in a group chat to solve pressing issues and delight with the level of service.
— Conversation history. We save past conversations for both you and your customers, so once they return, the conversation continues in the same thread, as in a messenger app.
— Visitor information. Know your customers — what page they are on, where they are from, and what device and system they use to access your store.
— Collects contact info. Even when you are offline or unavailable so that you can get back to customers even if they left your site.
— Targeted chats (triggers). Initiate conversations when certain criteria are met: target those customers who might be in need of assistance.
— Correct typos. Correct answers after sending the message.
— Agent photos visible pre-chat. After clicking on the widget, visitors can see photos and names of the online agents, even before they start chatting. This is highly engaging and can lift a number of quality chat interactions.
— Works everywhere. Never lose a customer again. Even if he’s on Nintendo 3DS or a Windows Phone.
— Looks & feels as a messenger app. Smooth animations, avatars, beautiful design.
— Free forever plan.

For full feature list and additional information check https://chatra.com/