Jivo: Chats, Emails, Calls & FB in one app

Jivo: Chats, Emails, Calls & FB in one app
Unlike other live chat apps on Opencart, Jivo is omnichannel.

Well, what does that mean? Let me tell you, it means: live chats on your website, chats with clients on Facebook, messages to your company’s email address, and calls to a phone number in any country – all go to one convenient JivoChat app.

Everything is in one place: your messages and chat history can be found in one inbox so there’s no need to sign up for multiple communication tools
Too easy: your team can react quickly to all inquiries -- you don’t have to switch between apps to reply on different channels
Sales booster: you can double your sales by increasing website conversion rates and building better customer service experiences.

How does it work? 4 Platform Connection:

1) Live Chat:
Talk with new and current visitors to your website with a proactive in-app chat.

2) Facebook:
Continue your conversation on your customers’ favorite social media outlet: Facebook.

3) Business Phone:
Get a phone number in 50+ countries or activate any existing number to make outgoing calls with Jivo Business Phone. Use professional features such as call recordings, transfers, routing and more.
A unique Instant Callbacks feature encourages your potential customers to call you so that you can close more deals.

4) Email:
Redirect emails from your company’s address (like info@yourcompany.com) to the Jivo Inbox – your team will reply faster and no message will ever be missed.

Social Proof
Every month: Jivo empowers 240k websites to engage in over 12 million chats.

What makes JivoChat different?

Omnichannel: Send and receive client communications through live website chat, phone, email, and Facebook.
Instant callbacks for visitors: Blow your customer’s minds by calling them back in less than 27 seconds.
Folks really love our mobile app: JivoChat mobile is rated 4.6 on the AppStore, higher than most other live chat apps!
Multi-agent chats: Transfer and invite colleagues to participate in open chats with customers.

What We Do Better:

- Access Facebook: Chat on Facebook easily without needing to log in or open a new tab.
- Visitor Monitoring & Smart Triggers: Track your visitors in real time and proactively initiate chats with them upon conditions you’ve set.
- Automatic Translator: Forget the language barriers, Jivo will translate your chat in both directions instantly and fluently.
- Quick Phrases & Canned Responses: Create pre-written messages and send them by using hotkeys, get suggestions from messages you’ve sent before.
- Pointer: Highlight specific items on your website for your visitors.
- Typing Insight: See the messages that visitors type in real-time before they hit “send.”
- CRM Integrations, API, Webhooks and Mobile SDK: Connect each tool to our platform and build an amazing support system.
- Quick Site Load Time: Don’t worry about your loading time: Jivo scripts are loaded asynchronously.




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  • Developed by OpenCart Community
  • Documentation Included

Rating

Compatibility
3.0.0.0, 3.0.1.1, 3.0.1.2, 3.0.2.0, 3.1.0.0_b

Last Update
14 Nov 2018

Created
2 Nov 2018
47 Downloads
1 Comments
jivochat
jivochat
Member since: 16 Oct 2018

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