ADVANCED CUSTOMER SUPPORT SYSTEM.
This is a complete solution for your website support system to provide an easy and very helpful interface to your valuable customers. Because the key of success for every eCommerce or service based website is their customer's satisfaction and this extension provide complete solution to make your customer happy and feel comfortable while using your website.
This extension is very easy and help full to manage for both admin and customers.
It have very easy manageable admin panel where site owner can mange all things very easily.
- SUPPORT MULTI LANGUAGE
- SUPPORT ANY COMMERCIAL THEME
================ ADMIN SIDE FEATURES ================
1) Site owner can add different support department.
2) Can add different ticket status .
3) Can mange email content of all customer notification emails.
4) Admin can mange knowledge base module where you can add FAQs with different groups to provide instant answer to customer before submitting a ticket.
5) Admin can manage different settings as well.
6) Admin can add status history, with each status change also can notify customer for this with adding a message.
7) Admin can place comment on any ticket and can do reply to customer comment.
8) Can filter ticket list in admin through department, date added, status
9) One click installation process for complete module.
10) Admin can view uploaded attachment on ticket detail page.
================ CUSTOMER SIDE FEATURES ================
1) Customer can select department related to their ticket.
2) Customer can upload attachment with their ticket.
3) Customer can add comments on their ticket.
4) Customer can see history of all submitted tickets.
5) Customer can find FAQ related to their issue before submitting ticket.
At the end a must have module for every small and large website which serve customers.