Advanced Customer Support Ticket System

Advanced Customer Support Ticket System
Simple and easy-to-use customer support Ticketing System for Great Customer Service

- Customer can create Ticket against any Order
- Admin can create ticket for customer against his/her order, for example a customer contacted via phone and launch his/her complaint
- Admin can create multiple Agents & assign ticket to the Agent
- Customer can Comments with attachment
- Email notifications to Admin & Customer on creating ticket and all communication vice versa.
- Customer can view his/her Ticket History
- Admin Can Filter Ticket against Customer Name, Date Added & Open/Close Status
- Admin can configure recipient email address
- Admin can close resolved Ticket

Demos:
Admin Demo
Click here for complete demonstration
User: demo
Password: demo

Customer Demo
Click here for complete demonstration of the customer
Email Address: customer@gmail.com
Password: customer

How to Install:

1. Login with Admin rights and click on "Extensions" then "Installer", upload the downloaded Zip file


2. Success message will be shown after the successful upload as shown in the below image


3. Then click on "Extensions" and underneath the installer click on "Extensions". Click down arrow and select "Modules"


4. Select "My Tickets" and click on "+" icon to install the extension

5. Click "Pencil" edit icon


6. To Enable the extension and give Support "Email" follow the below image:


7. To complete the installation, click on Extensions>Modifications and click on Refresh Button as per below image


8. After successful installation, a menu with "Ticket System" will be available as per below image:


9. At store front (Customer view) a login customer can see "My Ticket" under My Account as per below image


10. After click on "My Ticker" a page having full list of customer's tickets, customer can "Add" new ticket or "Delete" the ticket. Customer can view full comments of his ticket as per below image:


11. A New Ticket interface and comments details is as per below images:



12. Below is the Store Admin page where admin have Dashboard with latest comments, latest tickets and about few Agents:



13. Below the image of Ticket list. Admin can Add and delete ticket at the this page:


14. Below the New Ticket generating form for Admin:


15. Below is the Full Comments List :


16. On the Ticket list page, admin can view customer's details upon clicking the "Customer Details" link and on clicking "Agent" link, it will display the all tickets of that particular Agent. Admin can View the full detail of ticket after clicking on "View button" as per the below image:


17. Below is the view page of ticket with full detail of tickets and admin can assign ticket to agent in this page as per the below image:



18. On the ticket list page, there is a full filtration system for ticket list and admin can assign ticket to any agent by clicking on assign button as per below image:


19. Below is a assigning ticket page as per below image:


20. Below is the agents. Admin can create and delete agent as per below image:


21. After clicking on "plus" icon, you can convert the user to agent as per below image:



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Price
$20.00

  • Developed by OpenCart Community
  • Documentation Included

Rating

Compatibility
3.0.0.0, 3.0.1.1, 3.0.1.2, 3.0.2.0, 3.0.3.0, 3.0.3.1, 3.0.3.2, 3.0.3.3, 3.0.3.5, 3.0.3.6, 3.0.3.7, 3.0.3.8, 3.0.3.9

Last Update
30 Mar 2024

Created
8 Mar 2022
1 Sales
0 Comments
iextendlabs.com
iextendlabs.com
Member since: 25 Feb 2013

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