OpenCart is an eCommerce platform which really need support system . Tickets is a full featured, yet easy to use help-desk ticket support system.It is great for users and businesses who wish to keep track of and manage support requests online.
You can create multiple tickets, search tickets, , create custom departments and assign and much much more.
Currently to manage ticket or create tickets we have added manually link at header ( you can add any where manually we have provided it in installation.)
Note* You won’t able to save or create or delete tickets on demo version . Due to security.
1. Create n number of tickets.
2. User have to login to create tickets
3. Add attachments
4. Admin can set status resolved, resolving or delete or assign to other admin departments
5. Message is in conversation form
6. User or admin can know who have last updated the tickets.
7. Admin can create n numbers of departments
8. Admin can delete the ticket as well (Removed from backend and backend both)
9. Time zone is set for replied or creation of ticket.
10. Ticket ID’s no. is given
11. Clean code and design with browser compatibility
No files are replaced or modified,Safe and Sound , Easy to Install in just 3 steps