Fortuna is an autonomous AI customer service agent designed for e-commerce platforms including OpenCart. It connects to your OpenCart store, reads your order data, product catalogue, and store policies in real time, and handles incoming customer support tickets without human agents. 

How Fortuna Works with OpenCart 

Fortuna integrates with OpenCart through a direct extension installed in your admin panel. Once connected, Fortuna maintains a live data pipeline to your store's order management system, product database, customer records, and shipping information. 

When a customer emails asking about their order, Fortuna identifies the customer, looks up their order, pulls the current shipping status from the carrier, and responds with the exact delivery information. When a customer requests a refund, Fortuna checks whether the order falls within your return window, verifies item eligibility, calculates the refund amount, and presents the recommendation for your approval. 

What Fortuna Handles for OpenCart Merchants 

Order tracking and delivery status answered instantly using live carrier data. Refund and return requests processed against your store's policies with merchant approval required. Product availability and specification questions answered from your catalogue. Shipping and delivery questions handled using your configured rules. Store policy queries answered from your policy documents. 

Pricing 

Based on monthly conversation volume, not per agent or per ticket. Starter: $47/month (250 queries). Growth: $199/month (1,000). Pro: $479/month (5,000). Enterprise: $1,599/month (25,000). Scale and Apex tiers available. All plans include a 30-day free trial. 

Why OpenCart Merchants Choose Fortuna 

OpenCart powers over 400,000 stores globally. Many handle support manually 15 minutes per ticket, dozens per day. Fortuna eliminates this workflow entirely. The average CS agent costs $30,000+/year. Fortuna's Enterprise tier costs $19,188/year and handles 25,000 conversations monthly. Cost savings: 85-92%. 

Setup 

Install the Fortuna extension in your OpenCart admin panel, authenticate your store, and Fortuna begins reading your data immediately. Most merchants are operational within 60 seconds.