Welcome to OpenCart Ecommerce Blog

Customer support is often the most overlooked aspect of running any business. This is especially true with bootstrapped eCommerce businesses where people wear multiple hats. However, according to a recent American Express study, customer support can make or break your business. This study found..

The insurance industry, previously dominated by paper-based business and face-to-face human interaction, is slowly in the process of going digital. The life insurance industry, in particular, is evolving to leverage technology not just to automate but also to enhance the entire customer experience. ..

Open-source platforms provide endless customization, but that same openness can expose your site if not safeguarded properly. From outdated plugins to weak server settings, vulnerabilities can sneak in like unwelcome guests. This guide will arm you with the knowledge needed to lock down your e-comme..

Within the world of e-commerce, customer feedback stands as a crucial feature for online shoppers. With the growth of online shopping and experiences, modern consumers increasingly rely on feedback and ratings to inform their purchasing decisions. Businesses that understand the impact of feedback ca..

We’re reaching out with an important update regarding PayPal on your store.If you're still using PayPal's older integration (such as Website Payments Standard – WPS), please note that this legacy solution is no longer supported. Continuing to use it may put your store's checkout proces..

If you take care of your customers, your business will nurture itself. Today, the success of any business significantly depends on its customer experience. If customers have an unsatisfactory experience with a business, 50% of them will switch to its competitors. Moreover, companies focusing on user..

AI customer service is in nearly every eCommerce business today. Why? Well, it’s fast, cheap, and usually resolves customer queries quickly, leaving them satisfied and wanting to return to your online store. These AI customer service technologies take the form of chatbots and agents, all of w..

Online shopping has made life easier, but placing orders isn’t always straightforward. Many businesses face issues with lost packages, slow delivery times, and dissatisfied customers.Sound familiar? These problems can hurt your sales and weaken customer trust.Here’s the positive side: there are ..

Chatbots powered by artificial intelligence (AI) are a great way to keep your customer service lines open 24/7.Traditional (non-AI) powered chatbots were limited. You could only program the chatbot to handle a few basic queries with only a few set responses.AI chatbots almost feel like you're talkin..

Customer communication is the lifeblood of any business. Whether it’s responding to inquiries, managing support tickets or nurturing leads, email is the main channel for professional communication.However, as businesses grow, managing email communication becomes increasingly tough. Slow responses,..